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Activating Community Engagement (ACE)

Activating Community Engagement (ACE) is an innovative project we are involved in with Newcastle University and a start-up company called GenGame. When you sign up to play GenGame on your smart phone or tablet you will have the opportunity to win prizes from a Northern Powergrid sponsored prize pot just for making small changes to how and when you use electricity. 


  • What is ACE?

    ACE is a project we’re running together with Newcastle University and GenGame that rewards customers for making small changes to how and when they use electricity.  In return for being flexible, those taking part will have the opportunity win prizes from a Northern Powergrid sponsored prize pot.

  • WHAT IS THE GENGAME?

    GenGame is an app based game that's fun and easy to play, offering individuals the opportunity to win prizes for being flexible with their electricity usage. You can find out more on the GenGame website here

  • HOW CAN I GET INVOLVED?

    Register your interest to play and we’ll send you everything you need to get started. Playing GenGame is fun and easy. At certain times during the day we’ll send a message asking you to reduce your household energy consumption by turning off appliances for a short period of time. Different types of appliances will earn different points and the more points you earn, the better your chance of winning a prize.

  • WHY ARE YOU DOING THIS?

    ACE is trialling a concept known as Demand Side Response (DSR) where domestic electricity customers are rewarded if they will reduce their energy consumption when demand is at its highest (usually between 4-8 pm). If people become more aware and engaged in their own electricity usage, it could reduce energy bills, reduce the demand for electricity during peak periods and help support the UK’s transition to a low carbon economy.

  • WHAT DO I NEED TO TAKE PART?

    To be eligible to take part you’ll need to live in the Chester-Le-Street area of County Durham where we are piloting the project, you will also need; 

    • To have broadband with WiFi in your house
    • To have access to a smart phone or tablet (with Android or iOS operating systems)
    • Agree to the GenGame terms & conditions when you sign up to play  
  • THE PILOT AREA

    We are trialling the next phase of ACE in Chester-Le-Street. We chose this area because we have a well established relationship with Durham County Council who support the project and because like many other areas on our network, there is high demand for electricity during the 4-8 pm peak. Newcastle University will be studying the data to understand whether significant numbers of customers playing GenGame can relieve stress on the local electricity network during periods of peak demand.