In an Emergency
For general enquiries use our online form
Emergencies (Northeast)
To report a loss of supply, or if you are concerned about the safety of our equipment, call our 24 hour emergency number 0800 668877.
Emergencies (Yorkshire)
To report a loss of supply, or if you are concerned about the safety of our equipment, call our 24 hour emergency number 0800 375 675.
Network Connections
For electricity connections to new buildings, upgrades to existing supplies, service disconnections or moving your electricity supply cable, contact
Northern Powergrid
Network Connections
Cargo Fleet Lane
Middlesbrough
TS3 8DG
Tel: 08450 702 703 between 8:00am to 8:00pm Monday to Friday and 9:00am to 5:00pm on Saturday
Fax: 0191 229 4603
Alternatively, please contact us via the online form.
If you are moving house or require your meter moving, please contact your electricity supplier. Contact details can be found on your electricity bill.
Records information
For copies of electricity Safedig Maps call 0870 1600 910 between 8:30am and 4:45pm, Monday to Friday.
Alternatively, please fax details of your request to 0191 229 4287 or email your request including location plan, full site address, post code and return address to Safediggingplans@northernpowergrid.com
Special Needs
Special Needs - Northeast
If you would like to contact us for information about our priority services please telephone us on 0800 169 2996 between 8:30am and 4:45pm, Monday to Friday.
Hearing impaired customers who have the appropriate facilities can contact us via our textline facility by telephoning 0800 169 1136.
Alternatively, please contact us via the online form.
Special Needs - Yorkshire
If you would like to contact us for information about our priority services, please telephone us on 0800 169 2996 between 8:30am and 4:45pm, Monday to Friday.
Hearing impaired customers who have the appropriate facilities can contact us via our textline facility by telephoning 0800 028 9507.
Alternatively, please contact us via the online form .
If your first language is not English
Customers whose first language is not English can contact us on 0845 6015628 between 8:30am and 4:45pm, Monday to Friday.
Records information
For copies of electricity Safedig Maps call 0870 1600 910 between 8:30am and 4:45pm, Monday to Friday.
Alternatively, please fax details of your request to 0191 229 4287 or email your request including location plan, full site address, post code and return address to safediggingplans@northernpowergrid.com. All enquiries will be responded to in the required timescale of 10 working days.
An on-demand service is available if you regularly request Safedig maps. This service requires you to setup a user account and also sign a usage agreement. Click here for further information.
Complaints
We acknowledge that sometimes, despite our best efforts, things can go wrong. You can make a complaint to us in a number of different ways in person at our offices, over the telephone, by email or by letter. It would be helpful if you could let us know which of these methods you would prefer us to use when we respond to your complaint. When contacting us, please provide your full name, address, postcode, contact telephone number and e-mail address and as much detail about your complaint as possible.
In person at one of our offices - Our main offices are:
Northern Powergrid: Manor House, Station Road, Penshaw, Houghton le Spring, DH4 7LA
Northern Powergrid: 98 Aketon Road, Castleford, WF10 9DS
Please call free on 0800 781 8848 if you wish to arrange to visit us.
By telephone - please call our dedicated complaints line free, also on 0800 781 8848.
By email - you can contact us using a web form.
By letter - you can write to: Customer Relations Manager
Northern Powergrid
FREEPOST NEA 1047
Houghton le Spring
DH4 7BR
UK