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INCENTIVE ON CONNECTIONS ENGAGEMENT (ICE)

Ofgems Incentive on Connections Engagement (ICE) runs throughout the 2015 to 2023 regulatory period and drives distribution network operators to continually improve service to major connections customers.

ICE gives our connections stakeholders and customers the opportunity to influence our future service improvement plans. Each year we publish a detailed work plan of service improvement actions for customers in the metered demand, unmetered and distributed generation markets. Our work plans are developed together with our connections stakeholders and all our improvement actions are derived from our customers’ suggestions and feedback.

We work hard to understand the needs of our connections customers and to continually improve the service we provide. We encourage you to give us feedback on our connections service and to tell us what we do well and what we could be doing better. It is only through this continued dialogue we can ensure we are fully meeting your expectations. Please send your comments to ICE@northernpowergrid.com. Your feedback will be acknowledged and fed into our ongoing programme of stakeholder engagement and service improvement.


  • OUR 2017/18 ICE MID-YEAR UPDATE

    In our 2017/18 ICE mid-year update we look at the commitments we have already delivered, those we are working on and some areas of continuing focus which will influence our future improvement plans. We give an update on our engagement activities and describe the actions we are adding to our 2017/18 work plan, in response to the stakeholder feedback we have received. 

  • ACTING ON YOUR FEEDBACK - GENERATION QUICK COST CALCULATOR

    To help our customers during the important project scoping stage, we have developed a quick online calculator that will enable generation customers to obtain a typical cost and timescale for connection schemes up to 8MW, covering all different types of technologies, from solar PV to battery storage. Use our new quick cost calculator here

     

  • ACTING ON YOUR FEEDBACK - ASK OUR EXPERTS

    We put network availability on the map with our most recent 'Ask the Expert' Q&A which focused on our generation and demand heat maps. Our stakeholders had the opportunity to ask questions during a live Twitter Q&A and webinar with David van Kesteren, our Senior Asset Management Engineer.  You can watch the webinar on demand here. 

  • ACTING ON YOUR FEEDBACK - FILMING OUR CONNECTIONS EVENTS

    We understand that not everyone can attend our connections events. We said that we would trail filming the presentations from our connections events and posting them to the web so stakeholders can watch at a time that suits them. We delivered on our commitment and you can now watch presentations from our latest connections events on our YouTube channel. 

  • ACTING ON YOUR FEEDBACK - ASK OUR EXPERTS

    Alongside our regular programme of connections events we are exploring new ways to communicate and engage with our customers. This includes more targeted workshops, webinars and social media Q&A's. In September we ran a Twitter Q&A and webinar on the DNO to DSO transition with Jim Cardwell, Head of Trading and Innovation and Andy Jenkins, Head of Network Trading.  Click here to listen to our DSO webinar.

  • ACTING ON YOUR FEEDBACK - CONNECTIONS WORKSHOPS

    We made a commitment in our 2017/18 ICE plan to run workshops on emerging connections issues. This was in direct response to our customers requests and we are keen to hear from our stakeholders about the issues they would like to see covered in future sessions. Please email ICE@northernpowergrid.com with your suggestions.