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INCENTIVE ON CONNECTIONS ENGAGEMENT (ICE)

Ofgems Incentive on Connections Engagement (ICE) runs throughout the 2015 to 2023 regulatory period and drives distribution network operators to continually improve service to major connections customers.

ICE gives our connections stakeholders and customers the opportunity to influence our future service improvement plans. Each year we publish a detailed work plan of service improvement actions for customers in the metered demand, unmetered and distributed generation markets. Our work plans are developed together with our connections stakeholders and all our improvement actions are derived from our customers’ suggestions and feedback. View our current work plan here

We work hard to understand the needs of our connections customers and to continually improve the service we provide. We encourage you to give us feedback on our connections service and to tell us what we do well and what we could be doing better. It is only through this continued dialogue we can ensure we are fully meeting your expectations. Please send your comments to ICE@northernpowergrid.com. Your feedback will be acknowledged and fed into our ongoing programme of stakeholder engagement and service improvement.


  • OUR 2018/19 ICE SUBMISSION

    We've published our Incentive on Connections (ICE) submission for 2018/19. In this submission we look back at how we have delivered on the service improvement commitments we made past regulatory year and look forward to the improvements we will make in the coming year. 

  • Our 2018 - 19 Workplan

    During 2017/18, we received 280 individual stakeholder comments on our service. Feedback was gathered from a number of different sources, including our engagement events, connections workshops and monthly surgeries, regional and national consultations and from our team who continue support our customers as we carry out our day-to-day business. All of this feedback has been taken account in preparation of our ICE Looking Forward service improvement plan for 2018/19. View our 2018/19 workplan 

  • ACTING ON YOUR FEEDBACK - ENGAGING WITH YOU ON EMERGING CONNECTIONS TOPICS

    February 2018 - webinar with the team tasked with delivering our flexible solutions, if you missed it you can watch again here

    March 2018 - a full day of drop-in workshops and briefings on emerging topics suggested by our customers, you can view the slides presented on the day here

    April 2018 - We discussed Active Network Management, the uptake in Electric Vehicles and shared our position on A&D fees ahead of the introduction of charges in April 2018. To view the slides presented on the day click here

  • ACTING ON YOUR FEEDBACK - FUTURE USES FOR ENERGY STORAGE

    We’ve been involved in a number of innovative energy storage trials and made a commitment to share what we’ve learned. We’ve published case studies on two of the projects we’ve been involved in and would love to hear what you about what we’ve produced and anything else we could be doing to help storage developers get connected. You can send your feedback to ice@northernpowergrid.com and read our case studies below. 

  • ACTING ON YOUR FEEDBACK - LOW-CARBON CONNECTIONS GATEWAY

    We said we would develop a new online portal to help customers connect low-carbon technologies. It provides you with information you need to follow our connections processes smoothly, whether you are purchasing an electric vehicle or installing a heat pump.  We'd love to hear from you about what we've produced, so please send us your feedback to ICE@northernpowergrid.com

     

  • ACTING ON YOUR FEEDBACK - QUOTE SUMMARY PAGE

    At one of our engagement events we asked attendees what we could do to improve our connections service. One customer suggested adding a front cover to grid connection offers featuring key information presented in the quote including capacity, costs and the connection date. We listened and acted on that feedback and now all our EHV quotes feature a front page key information summary. 

  • acting on your feedback - Improving the Transmission and Distribution Interface Statement of Works process

    The connection of generation to our network can impact on the GB transmission network. Embedding generation may cause changes in the overall flow of electricity. When the cumulative capacity of contracted generation reaches an agreed threshold, we will check with National Grid to see if there is any material impact on the transmission network. We request a Statement of Works (SoW) from them. We are working to improve the efficiency of this process, further information on the process is available here Improving the Transmission and Distribution Interface Statement of Works process 

     

  • ACTING ON YOUR FEEDBACK - Standard Battery Energy Storage System Connection Arrangements

    A battery energy storage system (BESS) can be operated in a number of different ways to provide benefit to a customer. Some customers are using a BESS to reduce their overall reliance on the GB electricity network for their own electrical needs, while others are using a BESS to actively support the GB network through commercial contracts. The cost of connection for these two scenarios can be very different, with the active support option often being the more expensive. Further information can be found here Standard Battery Energy Storage System (BESS) Connection Arrangements