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NORTHERN POWERGRID REASSURES CUSTOMERS AND TAKES ACTION FOLLOWING BOGUS CALLER

CALLCENTRE3Northern Powergrid, the company responsible for the network that delivers electricity to 3.9 million homes and businesses in the North East, Yorkshire and northern Lincolnshire, is reminding customers that its employees would never ask anyone to provide their personal banking details or passwords over the telephone.

The reassurance comes following a customer contacting the electricity distributor in the last week to alert it to receiving a bogus call from someone claiming to be from Northern Powergrid and asking for their personal bank account details.

Northern Powergrid reassured the Yorkshire-based customer, who fortunately didn’t divulge anything and had the presence of mind to capture the caller’s details, that the company was not behind the call and that it is has reported the crime and shared the intelligence they provided with the National Fraud Investigation Service.

Neil Applebee, responsible for customer service at Northern Powergrid, said: “We’re very grateful for our customer drawing this to our attention.  It may be just one call, but we will not tolerate criminal behaviour that seeks to commit fraud against our customers and inappropriately uses our company name.

“We would urge anyone who receives a call of this type to take down as much detail as they can – including any visible number - and then report it to their local police immediately.

“Should any further instances of calls like this be reported to us, we will notify the National Fraud Investigation Service and support the police in any way we can to ensure the criminals behind it are caught and prosecuted.”

The electricity distributor does not bill customers directly. Any network-related charges, which equate to around 23p a day, form part of the energy bill customers receive directly from their chosen electricity supplier.  Any costs associated with a customer request for a new connection or changes to service cables which link their property to Northern Powergrid’s network would be paid using recognised payment methods and would not require any disclosure of personal bank account details or passwords.