Northern Powergrid

Northern Powergrid



cables-resize.jpgAS AT 1PM

Northern Powergrid, the company responsible for the network that delivers power to 3.9 million homes and businesses across the North East, Yorkshire and northern Lincolnshire, has restored power to 58,450 customers since freezing rain hit from late Saturday.

Teams worked tirelessly into the night restoring power and by 7am this morning the remaining customers without power was down to 142.   Further teams continue to work to get the power back this afternoon for those still affected.

Of these customers 131 are in the YO41 area where the weather has caused damage in a number of locations on the same section of the power network. 

Northern Powergrid has teams actively working on site, its customer support vehicle is in the community to support local residents today and its helicopter has been deployed to carry out overhead line inspections.

Northern Powergrid has kept all affected customers updated through its 24/7 contact centre team, social media (Facebook and Twitter @NorthPowergrid) and its online power cut reporting service.

The increase in temperatures has improved travelling conditions in many areas however freezing rain and thawing snow has meant working conditions and access remains challenging in a number of locations.  The use of 4x4s and specialist access equipment, supported by help from local farmers, has continued to be welcome in assisting the electricity distributor’s response.

Rod Gardner, Northern Powergrid’s head of network operations, said: "With the majority of our customers successfully restored, we are focused as a priority on the remaining customers whose supplies have been affected as result of extensive weather-related damage to their local power network.

“Our teams are doing everything they can to get those still affected back on supply safely as soon as possible.

"It’s been challenging for both our customers and our people as a result of the snow, ice and winds we have seen over the past week. Our customers have been very understanding and we thank them for their patience and continued kind words on social media about our staff. 

“We are proud of the commitment and professionalism shown by all our people.  Many of our field, dispatch and network teams have worked for several days through some of the worst condition we have seen for a number of years and our contact centre has answered and made thousands of calls to help our customers when they needed us most.”