Northern Powergrid

Northern Powergrid



Engineer and van smallNorthern Powergrid, the company responsible for the power network in the North East, Yorkshire and northern Lincolnshire, is working to restore power to its customers after Storm Eleanor hit the region.   

Rod Gardner, Northern Powergrid’s head of network operations, said: “We’ve been closely monitoring Storm Eleanor over the past few days and have been prepared to respond as needed. We've now restored power to 8,800 customers by diverting electricity through alternative routes on our network, and carrying out any necessary repairs. Where conditions will allow, we will continue with restoration work to get the lights back on today for the 2,500 customers who are still without power.

"Whilst Storm Eleanor has peaked, we're continuing to closely monitor the weather with strong winds forecast for the rest of today. We're ready to further respond and support our customers should the weather cause any more damage to our network."

The company is reminding customers that its website,, has an easy-to-use power cut map which customers can use to get real-time updates and find advice about what to do in a power cut.  It’s also encouraging customers to bookmark the website and add the 105 to their mobile phone so they are ready if they do have a power cut in the future.

Northern Powergrid’s 24/7 Twitter (@northpowergrid) and Facebook pages will continue to provide regular updates and advice to customers and local communities.

The electricity distribution company, which manages a network of 63,000 substations and more than 60,000 miles of overhead power lines and underground cables, will continue to deploy all available resources as necessary to coordinate repairs to the network.

Customers with a disability, medical condition or very young families, who may need greater assistance during a power cut and have signed up to the company’s Priority Services Register, will be kept updated as a priority. Anyone interested in joining the Priority Services Register can sign up online via Northern Powergrid’s website or call the electricity distributor’s Powergrid Care team 0800 169 2996.

Northern Powergrid is urging anyone who spots any damaged cables or other equipment not to approach the area, but to report it immediately by calling 105 the free, easy-to-remember national phone line which will route people to Northern Powergrid.

Power cut advice and tips include:

  • bookmark Northern Powergrid’s online power cut map and reporting service on your mobile devices –
  • have a charged mobile phone with important numbers, including 105 the free national power cut phone line, easily accessible.
  • turn off electrical appliances at the socket (this is particularly important for heating or cooking appliances as your power could be restored at any time and potentially cause a safety hazard)
  • keep one light switched on so you know when power is restored
  • keep a battery or wind-up torch handy – they’re much safer than candles
  • check on your elderly or sick neighbours and relatives
  • ensure you have warm clothing and blankets handy if weather cold and some food and drink in your home that does not require electricity to heat or prepare it
  • only call 999 in an emergency.