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NORTHERN POWERGRID RESTORES POWER TO MORE THAN 27,000 CUSTOMERS AFFECTED BY FREEZING RAIN AND HIGH WINDS

180303 - Cadeby Top Farm CottageTeams from the region's electricity distributor, Northern Powergrid, are continuing work tonight to restore power to the 908 customers that remain without electricity after high winds and freezing rain in the early hours of the morning (3 March) caused power cuts across Humberside and North Lincolnshire.

The company, which delivers power to more than 3.9 million homes and businesses across the North East, Yorkshire and northern Lincolnshire, has already restored power to 27,477 customers despite the freezing temperatures and hazardous travelling conditions that have hampered the region over the course of the week.

Rod Gardner, Northern Powergrid’s head of network operations, said: "We've watched the weather all week and been ready and prepared to respond. As soon as the weather hit our teams were out, utilizing our fleet of 4x4s and specialist access vehicles to get to site safely and quickly, so we could start repair works. Where possible we have restored power to customers by diverting electricity through alternative routes and our helicopter has been in the sky, patrolling our network, helping spot any damage.

"Our dedicated teams are working tirelessly and will continue to work, as long as it is safe to do so, until all of our customers, affected by the band of weather, are back on supply. 

"We'd like to thank our customers for their patience whilst we continue our efforts. We are also extremely grateful to local farmers who have helped us, where the conditions were particularly difficult, to access our equipment to complete repairs.

"Our contact centre advisors are keeping customers up-to-date on social media and information is available on our online power cut map and they can be contacted direct by calling 105, the free power cut number."                   

The company is reminding customers that its website, northernpowergrid.com, has an easy-to-use power cut map which customers can use to get real-time updates and find advice about what to do in a power cut.  It’s also encouraging customers to bookmark the website and add the 105 to their mobile phone so they are ready if they do have a power cut in the future.

Northern Powergrid’s 24/7 Twitter (@northpowergrid) and Facebook pages will continue to provide regular updates and advice to customers and local communities.

The electricity distribution company, which manages a network of 63,000 substations and more than 60,000 miles of overhead power lines and underground cables, will continue to deploy all available resources as necessary to coordinate repairs to the network.

Customers with a disability, medical condition or very young families, who may need greater assistance during a power cut and have signed up to the company’s Priority Services Register, will be kept updated as a priority. Anyone interested in joining the Priority Services Register can sign up online via Northern Powergrid’s website or call the electricity distributor’s Powergrid Care team 0800 169 2996.

Northern Powergrid is urging anyone who spots any damaged cables or other equipment not to approach the area, but to report it immediately by calling 105 the free, easy-to-remember national phone line which will route people to Northern Powergrid.

Power cut advice and tips include:

  • bookmark Northern Powergrid’s online power cut map and reporting service on your mobile devices – www.northernpowergrid.com/power-cuts
  • have a charged mobile phone with important numbers, including 105 the free national power cut phone line, easily accessible.
  • turn off electrical appliances at the socket (this is particularly important for heating or cooking appliances as your power could be restored at any time and potentially cause a safety hazard)
  • keep one light switched on so you know when power is restored
  • keep a battery or wind-up torch handy – they’re much safer than candles
  • check on your elderly or sick neighbours and relatives
  • ensure you have warm clothing and blankets handy if weather cold and some food and drink in your home that does not require electricity to heat or prepare it
  • only call 999 in an emergency.