Northern Powergrid

Northern Powergrid



img1Northern Powergrid, the company responsible for the network that delivers power to 3.9 million homes and businesses across the North East, Yorkshire and northern Lincolnshire, has been hit by another band of freezing rain as it continued to restore power to customers affected by the weather that hit Humberside and North Lincolnshire on Friday (2 March) night and continued into the early hours of Saturday morning.

The electricity distributor has restored power to more than 28,385 customers, who were affected by the first band of weather overnight Friday and into Saturday and prioritised teams who worked to restore power by 1pm today to the 275 customers who were still affected.

A further band of freezing rain hit the power network during the early hours of this morning causing further damage to power lines and equipment.

Rod Gardner, Northern Powergrid’s head of network operations, said: "We continued working into the early hours and this morning we prioritised work to focus on restoring power to customers who were affected by weather that hit on Friday night and continued into Saturday.

"Another band of freezing rain moved through our area in the early hours of this morning causing widespread disruption for our customers. Where possible we have diverted power through alternative routes on our network to restore electricity supplies and in parallel we are carrying out repairs that are required before power can be restored. Through our continued efforts we have successfully restored power to more than 47,300 of our customers that were affected from yesterday evening. We’re assuring our 6,800 customers who are currently without power that we will continue to work to get their lights back on safely and as soon as possible.

"Whilst the increase in temperatures has seen some improvement to travel and access conditions, the situation at some locations remains difficult and challenging. We continue to use our fleet of 4x4s and specialist access equipment and are thankful for the continued assistance from local farmers.

"We'd like to thank our customers for their understanding and patience throughout this extended period of severe weather and the impact it has had on their electricity supply."

The company is reminding customers to use its online power cut reporter where they can enter their postcode to get real-time updates and find advice about what to do in a power cut. 

It is also encouraging customers to bookmark the website and add 105 to their mobile phone so they are ready if they do have a power cut in the future. 

Prior to calling the 105, the electricity distributor is reminding customers to check their trip switch please. If the main trip switch is off or pointing downwards, customers are advised to turn it back to the on position. If the main switch goes straight back to the off position this indicates an internal fault in the customer’s property and they should seek help from a qualified local electrician as it is not a Northern Powergrid network related fault.

If the main trip switch is on and stays in the on position, and there is still no supply to the property, customers should report their power cut to Northern Powergrid.

Northern Powergrid’s 24/7 Twitter (@northpowergrid) and Facebook pages will continue to provide regular updates and advice to customers and local communities.

The electricity distribution company, which manages a network of 63,000 substations and more than 60,000 miles of overhead power lines and underground cables, will continue to deploy all available resources as necessary to coordinate repairs to the network.

Customers with a disability, medical condition or very young families, who may need greater assistance during a power cut and have signed up to the company’s Priority Services Register, will be kept updated as a priority. Anyone interested in joining the Priority Services Register can sign up online via Northern Powergrid’s website or call the electricity distributor’s Powergrid Care team 0800 169 2996.

Northern Powergrid is urging anyone who spots any damaged cables or other equipment not to approach the area, but to report it immediately by calling 105 the free, easy-to-remember national phone line which will route people to Northern Powergrid.

Power cut advice and tips include:

  • bookmark Northern Powergrid’s online power cut map and reporting service on your mobile devices –
  • have a charged mobile phone with important numbers, including 105 the free national power cut phone line, easily accessible.
  • turn off electrical appliances at the socket (this is particularly important for heating or cooking appliances as your power could be restored at any time and potentially cause a safety hazard)
  • keep one light switched on so you know when power is restored
  • keep a battery or wind-up torch handy – they’re much safer than candles
  • check on your elderly or sick neighbours and relatives
  • ensure you have warm clothing and blankets handy if weather cold and some food and drink in your home that does not require electricity to heat or prepare it
  • only call 999 in an emergency.