Delivering a safe and reliable electricity supply
Northern Powergrid is responsible for ensuring a reliable, consistent and safe supply of electricity. This is achieved by:
- Investing around £220 million each year to maintain and strengthen the resilience of the electricity network.
- Providing customers with new connections to the network. These can range from moving a single domestic supply to providing connections for new housing or commercial developments.
Restoring power as quickly as possible
Unfortunately, interruptions to your electricity supply may occur for a number of reasons. Northern Powergrid is fully committed to restoring your power supply as quickly as possible. This includes:
- Providing a high level of customer service through a 24 hour call centre and direct contact with customers.
- Continuing to innovate to reduce the number of those affected and the duration of the interruption as fast as possible.