In an Emergency
To report a power cut, or if you are concerned about the safety of our equipment, call our 24 hour emergency number:
Northeast:
0800 66 88 77
Or
0330 123 0877 **
Yorkshire:
0800 375 675
Or
0330 123 0675 **
** Calls to 0800 numbers are free when calling from a landline but charges may vary if you use a mobile. Calls to 0330 numbers will cost no more than 01 or 02 numbers from landlines or mobiles. If you get 'inclusive minutes' with your package, calls to 0330 numbers will be included.
Electricity Connections
For electricity connections to new buildings, upgrades to existing supplies, service disconnections or moving your electricity supply cable:
08450 702 703 (8:30am - 4:45pm)
0191 229 4603
Northern Powergrid
Network Connections
Cargo Fleet Lane
Middlesbrough
TS3 8DG
Complaints
We acknowledge that sometimes, despite our best efforts, things can go wrong. The best way to register a complaint with us is though our online form. However you can also write to us, make a complaint in person or by telephone:
0800 781 8848 (8:30am - 4:45pm)
RSXE-RCZX-XKBL
Northern Powergrid
Manor House
Station Road
Penshaw
Houghton-le-Spring
Tyne and Wear
DH4 7LA
Records Information
For copies of electricity SafeDig maps:
0870 1600 910 (8:30am - 4:45pm)
Priority Services
If you rely on electricity for medical equipment, or have other special needs we understand that a power cut can be worrying.
We like to keep contact information for our customers who are most vulnerable in the event of a power cut, although this doesn’t necessarily mean we can restore your power more quickly; it means we can offer you additional support.
0800 169 2996
For hard of hearing
Northeast: 0800 169 1136
Yorkshire: 0800 028 9507
General Enquiries
For any general enquiries not covered by the information above, the best way to contact us is though our online form. Alternatively you can call or write to us using the information below:
0845 070 7172 (8:30am - 4:45pm)
RSXE-RCZX-XKBL
Northern Powergrid
Manor House
Station Road
Penshaw
Houghton-le-Spring
Tyne and Wear
DH4 7LA
If English isn't your first language
Customers whose first language is not English can call us relating to any queries 8.30am - 4.45pm, Monday - Friday on:
0845 601 5628
