Northern Powergrid

In an emergency call us 24 hours a day on: Northeast: 0800 66 88 77  |  Yorkshire: 0800 375 675

Calling from a mobile and don't want to call 0800 numbers? Click Here

Contact Us

In an Emergency

To report a power cut, or if you are concerned about the safety of our equipment, call our 24 hour emergency number:

Phone Number

Northeast:
0800 66 88 77

Or
0330 123 0877 **

Map of our Northeast area
Phone Number

Yorkshire:
0800 375 675

Or
0330 123 0675 **

map of our Yorkshire area

** Calls to 0800 numbers are free when calling from a landline but charges may vary if you use a mobile. Calls to 0330 numbers will cost no more than 01 or 02 numbers from landlines or mobiles. If you get 'inclusive minutes' with your package, calls to 0330 numbers will be included.

Electricity Connections

For electricity connections to new buildings, upgrades to existing supplies, service disconnections or moving your electricity supply cable:

08450 702 703

8am - 8pm (mon-fri)

9am-5pm sat

0191 229 4603

Northern Powergrid
Network Connections
Cargo Fleet Lane
Middlesbrough
TS3 8DG

Complaints

We acknowledge that sometimes, despite our best efforts, things can go wrong. The best way to register a complaint with us is though our online form. However you can also write to us, make a complaint in person or by telephone:

0800 781 8848 (24 hours)

RSXE-RCZX-XKBL
Northern Powergrid
Manor House
Station Road
Penshaw
Houghton-le-Spring
Tyne and Wear
DH4 7LA

Records Information

For copies of electricity SafeDig maps:

0191 229 4294 / 4296 (8.30am - 4:45pm)

Priority Services

If you rely on electricity for medical equipment, or have other special needs we understand that a power cut can be worrying.

We like to keep contact information for our customers who are most vulnerable in the event of a power cut, although this doesn’t necessarily mean we can restore your power more quickly; it means we can offer you additional support.


0800 169 2996 (24 hours)

For hard of hearing

Northeast: 0800 169 1136
Yorkshire: 0800 028 9507

General Enquiries

For any general enquiries not covered by the information above, the best way to contact us is though our online form. Alternatively you can call or write to us using the information below:

0845 070 7172 (9am - 5pm) mon-fri

RSXE-RCZX-XKBL
Northern Powergrid
Manor House
Station Road
Penshaw
Houghton-le-Spring
Tyne and Wear
DH4 7LA

If English isn't your first language

Customers whose first language is not English can call us 24 hours a day, 7 days a week on:

0800 389 8204

 

Downloads

Code of Practice Leaflet
Added: 21/01/2014 Size: 690kb
Complaints
Added: 21/01/2014 Size: 338kb
Guaranteed Standards
Added: 21/01/2014 Size: 593kb
Priority Customers Information Guide
Added: 21/01/2014 Size: 633kb

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