Northern Powergrid

In an emergency call us 24 hours a day on: Northeast: 0800 66 88 77 | Yorkshire: 0800 375 675
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Power Cuts

We aim to provide a safe and reliable electricity supply to all our customers, but occasionally things do go wrong. When they do, we aim to restore your power as quickly as possible.

power cut, black out, power outage in County Durham, Durham, Chester-le-street, Ouston, South Shields, North Shields, Pelton, Beamish, Stanley, Consett, Washington, Boldon, Sunderland, Ryhope, Silksworth, Whitburn, Cleadon, Southwick, Herrington, Jarrow, Leechmere, Penshaw, Shiney Row, Tyneside, Teeside, Newcastle, Gateshead, Shiremoor, Forest Hall, Wallsend, Blaydon, Morpeth, Whickham, Gosforth, Swalwell, Felling, Woolsington, Northallerton, Darlington, Easington, Hartlepool, Guisborough, Stockton, Yarm, Northumberland, Sheffield, Darlington, Middlesbrough, Scarborough, Hull, Scunthorpe, York, Doncaster, Bradford, Bridlington, Grimsby, Harrogate, Thirsk, Skipton, Leeds, Ilkley, Otley, Huddersfield, Keighley, Halifax, Shipley, Castleford, Pontefract, Wakefield, Selby, Wetherby, Tadcaster, Hebden Bridge, Sheffield, Rotherham, Doncaster, Barnsley, Scunthorpe, Beverley, Goole, Holmfirth, Normanton, Knottingley, Mirfield, Liversedge, Ossett, Brighouse, Cleckheaton, Pudsey, Brighouse, Sowerby Bridge

Why is my power off?

If there is a known problem, power cut, black out or power outage in your area, our postcode search tool will help you, if not we can help you find out why your power is off.

Type in your postcode here and hit 'search'

Northern Powergrid (Northeast) - 0800 668877 Northern Powergrid (Yorkshire) - 0800 375 675

In an Emergency

For general non-customer enquiries, use our online form

Emergencies (Northeast)
To report a loss of supply, or if you are concerned about the safety of our equipment, call our 24 hour emergency number 0800 668877.

Emergencies (Yorkshire)
To report a loss of supply, or if you are concerned about the safety of our equipment, call our 24 hour emergency number 0800 375 675.

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Priority Service Customers

Customers with additional requirements such as elderly, chronically or disabled people or those that are medically dependent on electricity can register for priority treatment in the event of power interruptions. Please either register online or telephone us on 0800 169 2996 between 8:30am and 4:45pm, Monday to Friday.