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How are we performing?

Our aim is to provide you with exceptional service at all times and we promise to achieve our performance standards which are backed by a guarantee.

If you need a connection to our network, our key connection services are subject to The Connection Guaranteed Standards of Performance. These set out the level of service you can expect and, where we are unable to achieve these standards, the compensation that you are entitled to. 

Find more information on Metered Connection Guaranteed Standards of Performance here and more information on Unmetered Connection Guaranteed Standards of Performance here.


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  • The average time to quote for single service and small project demand applications is measured from receipt of the application to the date we send out the quotation
  • The average time to quote for all other segments is measured in accordance with Guaranteed Standards of Performance (excluding days paused for further information)
  • The average time to deliver for all segments is measured from the date of acceptance to the date of connection