My power is off!

We're sorry if you don't have any power to your property. What next?

Report your power cut

We are responsible for keeping the lights on in the North East of England, Yorkshire and northern Lincolnshire.  Our team work hard to ensure you always have power, but sometimes things do go wrong.  When they do, you can use our power cuts checker to stay up to date on when we expect to have your power back on.

Priority service customers

Our Priority Service Register is a database for customers who may feel that they are particularly vulnerable and would benefit from receiving additional support during a power cut.

Priority Service Customers

Apply now

What to do in a power cut

Use our power cut checklist to find out where the problem lies and how we can help.

What to do in a power cut

More info

How we deal with power cuts