All the restoration times shown are estimates. They can change if further repairs are required or the fault is more complex than originally reported. Please note that the same information will be given over the phone by our Customer Service Advisors.
If there is a time and date shown we will try our best to meet this but this may be subject change once engineers start work.
If there is no date or time shown this means our engineers are still assessing the cause of the fault and how best to repair it. We will update the time and date as soon as we know more.