My power is off!

We're sorry if you don't have any power to your property. What next?

Report your power cut

We are responsible for keeping the lights on in the North East of England, Yorkshire and northern Lincolnshire.  Our team work hard to ensure you always have power, but sometimes things do go wrong.  When they do, you can use our power cuts checker to stay up to date on when we expect to have your power back on.

* Calls to 0800 numbers are free when calling from a landline but charges may vary if you use a mobile. Calls to 0330 numbers will cost no more than 01 or 02 numbers from landlines or mobiles. If you get 'inclusive minutes' with your package, calls to 0330 numbers will be included.

Priority service customers

Our Priority Service Register is a database for customers who may feel that they are particularly vulnerable and would benefit from receiving additional support during a power cut.

Priority Service Customers

Apply now

What to do in a power cut

Use our power cut checklist to find out where the problem lies and how we can help.

What to do in a power cut

More info

How we deal with power cuts