Northern Powergrid

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Privacy Policy

Welcome to the Northern Powergrid website. This website is owned and operated by Northern Powergrid Holdings Company. Provided here are the terms and conditions that govern your use of our website. You agree that you have read these terms and conditions and that, by using our website, you are deemed to be bound by and accept those terms and conditions. If any goods or services or other offers are featured on this website, they are subject to their individual terms and conditions of sale and/or use and are only available to customers in the United Kingdom.

Meaning of Certain Words

The following words have the following meanings:-

Data

means any data, text, animation and graphic images contained on the pages of this website (including information contained in and/or ascertainable from the source code).

You

means the person browsing, using or connecting to the website.

We or us

means Northern Powergrid Holdings Company or the relevant company in the Northern Powergrid group, as appropriate.

Rights

This website contains materials, including text, photographs and other images and sound that are protected by copyright and/or other intellectual property rights. All copyright and other intellectual property rights in this material are (unless specifically stated to the contrary) either owned by us or have been licensed to us by the owner(s) of those rights so that we can use this material as part of our website.

This website also contains trade marks. All our corporate, brand and product names and/or logos appearing on the pages of this website are trade marks of their respective registered proprietor and may only be used under licence from that proprietor or in accordance with these terms and conditions.

You may:

  1. access any part of the website;
  2. copy or download Data to a local hard disk and print any page or any part of a page from the website for your own personal non-commercial use only; and
  3. make copies of this website or any part of it in RAM or other temporary storage facility or device solely for the purpose of browsing the Data contained on this website.

You may not:

  1. (except as permitted above), use, adapt, modify, enhance, copy, duplicate, merge, embed and/or disassemble or otherwise incorporate into or store in any other website, electronic retrieval system, publication or other work in any form (whether hard copy, electronic or other) any or all of the Data on this website;
  2. remove any copyright, trade mark or other intellectual property notices contained in the original material from any material copies or printed off from this website; or
  3. link to this website except as permitted below.

This is not meant to be a full list of all those things you may not do with this website.

Links

If you wish to provide a hyper-text link or other link to this website, you must first obtain our consent. Please contact us by clicking on the “Make an enquiry” button at the bottom of this page and include the following details:

  1. the URL(s) of the page(s) you propose for links to this website; and
  2. the URL(s) of the page(s) you propose linking to this website.

This website may include links to external websites. This does not indicate any responsibility on our part for the external website concerned, even if it is a website owned and operated by another company within our group of companies.

WARNING!! THIS IS IMPORTANT PLEASE READ CAREFULLY

We have tried to ensure that all information we provide on this website is correct at the time of inclusion. We apologise if any errors have evaded our checks. Please note that all Data is subject to change at any time without notice. You use the information contained in this website at your own risk as we make no warranties, representations or undertakings:

  1. about any of the content of this website or of any other website referred to or accessed by hyper-text link through this website (including, without limitation, as to the quality, accuracy, completeness or fitness for any particular purpose of such content);
  2. that the information is free of infection by computer virus, worms, Trojan horses or anything else capable of manifesting, or contaminating your system or which has destructive properties; and
  3. regarding illustrations used within this website. These are not necessarily true representations of products or services offered.

We shall not be liable to any person for any false, misleading or inaccurate information contained on the pages of this website and we do not accept liability for any use of the information or reliance placed upon it. We do not endorse, warrant or approve the content of any other party’s website or any third party products or services by virtue of any information referred to or included on, or linked from or to the pages of this website. We will not have any liability in connection with any of them (including, but not limited to, any liability arising out of any allegation that the content of any third party website infringes any law or the rights of any person or entity). Your statutory consumer rights under English law are not affected by these terms and conditions.

Changing the terms and conditions/operation of the website

  • We may change the format and content of this website at any time and without notice;
  • We may suspend the operation of this website for any reason whatsoever;
  • We reserve the right to terminate access to this website at any time and without notice;
  • We may change, amend or modify these terms and conditions or any other terms and conditions displayed on this website at any time and without notice; and
  • We reserve the right to alter any products or services offered through this website at any time and without notice.

General

If any provision of these terms and conditions shall be found by any court or body of authority to be invalid or unenforceable, this shall not affect the validity of the remainder of the terms and conditions which shall continue in effect.

Jurisdiction

All disputes relating to these conditions and/or the Data contained in this website shall be governed by and in accordance with the laws of England and shall be dealt with under the exclusive jurisdiction of the English Courts.

Data Protection

Any personal information you provide to any of the companies in the Northern Powergrid group through this website or otherwise will only be used in accordance with our privacy policy. The licensed electricity distribution companies in the Northern Powergrid group are Northern Powergrid (Northeast) Limited and Northern Powergrid (Yorkshire) plc.

Please read our privacy policy carefully before continuing. By providing your personal information to us you are consenting to the use of that information in accordance with our privacy policy.

SPECIAL NOTE TO CHILDREN UNDER THE AGES OF 13

Please do not send us your personal information, for example your name, address or e-mail address. If you wish to ask us a question or use this website in any way that requires you to send us your personal information, please ask your parent or guardian to do so on your behalf.

Please do not send us your personal information, for example your name, address or e-mail address. If you wish to ask a question or use this website in any way that requires you to send your personal Data please get your parent or guardian to do so on your behalf.

Privacy Policy

We take the privacy of all our users and customers very seriously. We are committed to providing you with a service which meets your requirements and protects your privacy.

This privacy policy explains how we may collect personal information about you and how that personal information is processed by us from time to time. This policy relates only to information we obtain about you. If you visit a website operated by a third party through a hyperlink included in this website, your information may be used differently by the operator of the linked website.

This privacy policy also outlines some of the security measures we may put in place in order to protect your privacy and advises you of certain things that we will not do in relation to your personal information. We reserve the right to modify our privacy policy from time to time. When this happens, our homepage will contain or refer to the modified policy.

What information will we collect from you?

So that we can provide you with a full range of services relating to your power supply, we may collect personal information about you obtained from a number of sources, including from our website, telephone discussions with you, written information you have sent to us, other communications we have with you and from the energy suppliers and gas transporters. This may also include information from publicly available sources such as the electoral register.

If we need to process any personal information which meets the definition of "sensitive personal data" under the Data Protection Act 1998, such as for the operation of our Priority Services Register, we will ask for your explicit consent to do so.

By providing us with your personal information from time to time, you shall be considered to have granted us consent to use that personal information in accordance with this privacy policy.

Why will we use your information?

We will use the personal information we hold about you from time to time for several purposes, in each case in accordance with current data protection legislation and this privacy policy. This will include using the information we hold about you in order to distribute electricity to you, to provide you with customer service, to conduct research and analysis and to provide you with information about your power supply.

We may also use personal information collected from you to tailor your visits to our website or for the purpose of providing you with details of our services that may be of interest to you, such as where you ask us to provide you with a new connection to our network or you ask for our assistance with alterations you are making to your property.

Disclosure of information

We may supply your personal information to third parties when we are required to do so by law, including police and other law enforcement agencies, Her Majesty’s Revenue and Customs (HMRC) or the terms of our electricity distribution licences or where it is necessary in order to provide our services to you.

Protection of your information

We maintain stringent security measures designed to protect your personal information. These measures may include following certain procedures, physical or technological protection, data encryption or asking you for proof of identity before we disclose your personal information to yourself.

Cookies

We use cookies to help improve your experience of using our website.  For more information on cookies and how we use them, please see our Cookies section.

Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas of our website.

Call monitoring

We reserve the right to monitor all forms of communication whether electronic or otherwise with you for the purposes of developing the services we provide to you and compliance with our policies and procedures. We may also use such monitoring to provide evidence of transactions which we have entered into with you.

Transfers of Data

We will not transfer your personal information to a third party or server outside of the European Economic Area unless you have confirmed to us that you are happy for us to do so.

Accuracy of your Data

We will endeavour to ensure that the personal information we hold about you is accurate, up to date and necessary for the purposes for which we use it. You can check the information that we hold about you by e-mailing us. If you find any inaccuracies in that information, please notify us and we shall delete or correct it promptly.

How you can contact us

If at any time you would like to contact us about anything contained on this page or the website more generally, you can do so by clicking on the “Make an enquiry” button at the bottom of this page.