Why have I got a power cut and who should I contact
How to reset your trip switches
Keeping you updated during a power cut
Checking your power in your home
Intermittent Power Faults
Visiting You At Home
Most visits made by us are at your request. However, sometimes we may need to visit your home to inspect or maintain our equipment during a power cut.
The visit will be made by one of our staff or a contractor working for us. We follow a code of practice so you can be confident all visits are made by a properly-trained, genuine member of staff. Our staff will carry identification, wear clothing and drive vehicles with our logo on, and be able to give you exact information about why they are visiting your home.
If you have any doubts about whether a caller is genuine, do not let them in your home.
Staying Open For Business
If you own a small business, you may need to decide whether you want to continue trading during a power cut.
For planned work, we'll let you know in advance about the power cut so you can prepare or make alternative arrangements.
Unfortunately, we have no control over unplanned power cuts. Many insurance policies class these as Acts of God. Check your policy to see whether you're covered for losses resulting from an unplanned power cut.
If you have experienced a prolonged power cut, you may be eligible to claim compensation. Please see our Help & Information section for advice on compensation.