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Check out our be prepared page for advice on what to do before, during and after a power cut.

Have you joined our free Priority Services Membership? Find out more and join today

Check out our be prepared page for advice on what to do before, during and after a power cut.

Have you joined our free Priority Services Membership? Find out more and join today

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At Northern Powergrid we provide a range of services, if you’d like to know more about each service please visit our services directory or our help and advice directory.

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Emergency 24 hour number

National helpline

Power Cut

It is now simpler than ever to report a power cut. If you want to report a power cut call...

105

  • Call

    Emergency 24 hour number

    National helpline

    Power Cut

    It is now simpler than ever to report a power cut. If you want to report a power cut call...

    105

  • User

    WHICH SERVICE WOULD YOU LIKE TO LOG IN TO?

    At Northern Powergrid we provide a range of services, if you’d like to know more about each service please visit our services directory or our help and advice directory.

    Login Menu
    • Connections
    • Cut Outs
    • Disconnections
    • Earth Requests
    • Enquiries
    • Equipment Problems
    • SafeDig
    • Safety Advice
    • Service Alterations
    • Shrouding
  • Search
    Live power cut map

    Live power cut map

    Report a power cut and get information about what we’re doing to get your lights on. Save time and stay online for updates.

    View live power cut map
    Advice and support...

    Advice and support...

    ...to help you plan, be prepared and stay safe if your power supply is ever affected.

    Find out more
    Powergrid Care

    Powergrid Care

    We understand that all our customers are individuals with unique needs. Find out about our free Priority Services Membership.

    Find out more
    Prepare, Care and Share

    Prepare, Care and Share

    We're encouraging people to be prepared with a personal power cut plan so you can prepare, care and share.

    Find out more
    Weather aware

    Weather aware

    Find out how we monitor the weather every day and invest to reduce the risk to our network.

    Find out more
    Energy saving app

    Energy saving app

    Want to be energy efficient, save money and reduce your carbon footprint. Visit our Force for Good page and download our Powergrid Energy Saving App

    Find out more
    Powering Careers

    Powering Careers

    We're recruiting. Find out more about opportunities to power your career and join Team Powergrid.

    Find out more
    Thinking about EV charging

    Thinking about EV charging

    Whether you're looking to install Electric Vehicle (EV) chargers at home, at work, or on a public highway, we can help you get connected.

    Find out more
Still can't find what you're looking for?
HELP & ADVICE
I want to report a powecut
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I'd like to move my electricity supply
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Shrouding
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Still can't find what you are looking for?
Help & advice
My power is off
Power cut

If you have no power, use our live power cut map to register for updates on when we will have your power supply back on.

I'd like to report a power cut

What should I do in a power cut?

I’d like more support

View live powercut map
90%+

of customers have their power restored within 3 hours

Get connected
Connections

Building a house or extending your current one? Want to move the existing supply to your property?

What type of connection do I need?

I'd like a guide price and timescale

I'd like to apply for a connection

Find out more
Who is my energy supplier?
Find out who supplies the electricity to your property.
You should only use this service if you are, or if you are to be, the owner or occupier of the property concerned and you are supplied with, or require to be supplied with, electricity at that property i.e you are the bill payer
I confirm that I am or I will be the owner/occupier of the property concerned

Striving for #10outof10

We are Team Powergrid - the people behind Northern Powergrid. We live and work in your communities and we are proud to play an essential role in powering your everyday life. We understand that a power cut is inconvenient so we always strive to:

1

Keep our promises to you.

2

Help you understand

3

Keep you informed.

4

Provide you with a personal service.

What's happening...
Northern Powergrid working to power green recovery
Northern Powergrid working to power green recovery
Supporting community energy
Supporting community energy
A force for good in our communities
A force for good in our communities
All news

NATIONAL HELPLINE

105

MON - SUN:

24 Hours

Have you checked out our Help & Advice directory, it may just have the answers that you're looking for.

Make an enquiry
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