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WHICH SERVICE WOULD YOU LIKE TO LOG IN TO?

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Emergency 24 hour number

National helpline

Power Cut

It is now simpler than ever to report a power cut. If you want to report a power cut call...

105

  • Call

    Emergency 24 hour number

    National helpline

    Power Cut

    It is now simpler than ever to report a power cut. If you want to report a power cut call...

    105

  • User

    WHICH SERVICE WOULD YOU LIKE TO LOG IN TO?

    At Northern Powergrid we provide a range of services, if you’d like to know more about each service please visit our services directory or our help and advice directory.

    Login Menu
    • Connections
    • Cut Outs
    • Disconnections
    • Earth Requests
    • Enquiries
    • Equipment Problems
    • SafeDig
    • Safety Advice
    • Service Alterations
    • Shrouding
  • Search

INTERPRETERSLIVE! SERVICE

We're always looking to improve our customer service. Our customers who use British Sign Language can now talk with us using a Sign Language interpreter. The InterpretersLive! service is provided by Sign Solutions.

Before you access the InterpretersLive! Service, please choose which device you'd like to use:

iPad/iPhone/ Android tablet

lpd1

Download the App

BSL 4.png

BSL Guide to Download App

Computer (PC)/Laptop

lpd2BSL 2.png

Service Availability service

InterpretersLive!video service hours are 8am to 12 midnight,7 days a week. Outside of these hours, please contact the team to pre-book an interpreter who can be online within 30 minutes.

How to use the InterpretersLive!

Watch the video by clicking the red 'play' sign. Atranscriptis also available.

Minimum Requirements

This service is accessible via Windows supported devices and Apple Mac.

Itis compatible with the following browsers: Google Chrome version 46 and later, Firefox version 45 and later, Opera version 39 and later. If you're using Safari 9 or Internet Explorer 11, when prompted, please download the plugin. You will only need to do this once, next time you will be taken straight to the call button.

Support andTroubleshooting support

If you're having difficulties connecting to theInterpretersLive!Service try watchingour Troubleshooting guide. A video transcriptis available.

Please note:if you have less than 120kbps available – your call will be audio only. Minimum requirement for video calls is 192kbps.

If you're having problems accessing the App please watch our download guide. A video transcriptis available.

Alternatively, you can contact Sign Solutionsfor further help or to provide feedback on the service.

If you're not happy with your experience of using theInterpretersLive!service, here's a guidance videoon what to do. Atranscriptis also available.

Privacy

Sign Solutions, the providerofInterpretersLive!, iscertified ISO 27001 and ISO 9001 and all data is processed and held securely. As a certified organisation, Sign Solutions iscommitted to continuous improvement and isexternally assessed, annually, to ensure progress is maintained.

PAGES THAT MIGHT INTEREST YOU...

Priority Services Register
Priority Services Register - Alternative Communications
Accessibility
Power cut map
Looking for a new connection?
Help and Advice

DOCUMENTS THAT MIGHT HELP YOU...

Customer Service Commitments - Code of Practice Leaflet
Size: 948.62 KB
Priority Services Membership Information Booklet June 21
Size: 4.14 MB

NATIONAL HELPLINE

105

MON - SUN:

24 Hours

Have you checked out our Help & Advice directory, it may just have the answers that you're looking for.

Make an enquiry
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