INTERPRETERSLIVE! SERVICE

Before you access the InterpretersLive! Service, please choose which device you'd like to use:

Service Availability

InterpretersLive!video service hours are 8am to 12 midnight,7 days a week. Outside of these hours, please contact the team to pre-book an interpreter who can be online within 30 minutes.

How to use the InterpretersLive!

Watch the video by clicking the red 'play' sign. Atranscriptis also available.

Minimum Requirements

This service is accessible via Windows supported devices and Apple Mac.

Itis compatible with the following browsers: Google Chrome version 46 and later, Firefox version 45 and later, Opera version 39 and later. If you're using Safari 9 or Internet Explorer 11, when prompted, please download the plugin. You will only need to do this once, next time you will be taken straight to the call button.

Support andTroubleshooting

If you're having difficulties connecting to theInterpretersLive!Service try watchingour Troubleshooting guide. A video transcriptis available.

Please note:if you have less than 120kbps available – your call will be audio only. Minimum requirement for video calls is 192kbps.

If you're having problems accessing the App please watch our download guide. A video transcriptis available.

Alternatively, you can contact Sign Solutionsfor further help or to provide feedback on the service.

If you're not happy with your experience of using theInterpretersLive!service, here's a guidance videoon what to do. Atranscriptis also available.

Privacy

Sign Solutions, the providerofInterpretersLive!, iscertified ISO 27001 and ISO 9001 and all data is processed and held securely. As a certified organisation, Sign Solutions iscommitted to continuous improvement and isexternally assessed, annually, to ensure progress is maintained.