Priority Services for you
Becoming a Priority Services Member means we’re able to give you a direct-dial number (0800 169 2996) to speak with our Priority Services team whenever you need us. We can also get in touch the best way for you (i.e. telephone, email or text) and talk to you about your individual needs, such as our ‘knock and wait’ service if you need a little more time to get to the door. Members may also be able to access additional services and benefits, such as regular updates to keep you as informed as possible; a home visit from our partner, the British Red Cross, to provide one-to-one support and assistance; hot meals and/or drinks provision; phone charging facilities and alternative accommodation, if staying at home is unsafe.