It is now simpler than ever to report a power cut. If you want to report a power cut call...
At Northern Powergrid we understand that all our customers are individuals with unique needs. We understand that power cuts can cause a worry, particularly if you, or someone you care for, needs the power on for medical reasons, are elderly, sick or disabled or have trouble communicating. You may have young children to look after at home. Whatever the reason, we have developed tailored services and guidance to ensure you get the support you need if there is a power cut. As a Priority Services Customer, our Powergrid Care team will make sure you receive extra help and peace of mind if there is a power cut.
British Sign Language translations available here. You can talk to us using British Sign Language through our InterpretersLive! service.
We work with a number of partners to help promote our Priority Services Register and offer advice on keeping warm, staying safe and keeping your bills down.