It is now simpler than ever to report a power cut. If you want to report a power cut call...
How can we help...
If you have a chronic or serious illness…
Any interruption to your power supply can be especially difficult if you have certain medical conditions.
Joining our Priority Services Membership means we are able to:
- give you a special phone number to use, so you always get straight through when you need us.
- talk to you in way that's best for you i.e. telephone, email or text.
- provide you with alternative accommodation, if staying at home is unsafe during a power cut.
- keep you as informed as possible during a power cut.
- talk to you about your individual needs.
- ask our partner, the British Red Cross, to visit your home and provide one to one support and assistance during a power cut.