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How can we help...

If you have a chronic or serious illness…

Any interruption to your power supply can be especially difficult if you have certain medical conditions.

Joining our Priority Services Membership means we are able to:

  • give you a special phone number to use, so you always get straight through when you need us.
  • talk to you in way that's best for you i.e. telephone, email or text.
  • provide you with alternative accommodation, if staying at home is unsafe during a power cut.
  • keep you as informed as possible during a power cut.
  • talk to you about your individual needs.
  • ask our partner, the British Red Cross, to visit your home and provide one to one support and assistance during a power cut.

FAQ's

What are the benefits of becoming a member?

Am I eligible to become a member?

How do I join?

What should I do if I no longer need to be a member?

Visiting you at home?

How can I prepare for winter weather?

Useful services...

 
Would you or someone you know benefit from receiving additional support during a power cut?