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Northern Powergrid

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How can we help...

You may require alternative methods of communication if you are hearing or sight impaired. English may not be your first language. If so, please let us know. Registering for Priority Services means that we can:

  • Give you a direct-dial phone number to use, so you will always get straight through to us when you need us.
  • You can choose how you want to talk to us, i.e. telephone, email or text.
  • Keep you as informed as possible in the event of a power cut.
  • Talk to you about your individual needs.

We can also keep you informed using alternative formats.

Blind or partially sighted

If you or someone you care for is visually impaired, we can provide you with useful information in large print, Braille, or audio formats. You can also use the Browse Aloud feature of our website.

Deaf, hard of hearing or speech difficulties

If you or someone you care for is deaf or hard of hearing, let us know. We can contact you by text message, text-phone or via an NRCPD registered British Sign Language interpreter.

Difficulty communicating in English

If you need to contact us, but don’t speak English very well, call us on 0800 389 8204, stating your preferred language.

Aby omówić swoje wymagania w języku polskim, zadzwoń pod numer 0800 389 8204

اذهب لاصتالا ءاجرلا مكبلاطم عيمج يف ثدحتلل يديس / يتديس

اركش 08003898204 : مقرلا

हिन्दी में आपकी आवश्यकताओं पर चर्चा के लिए ०८००३८९८२०४ पर कॉल करें ।

0800 رپ لیاد رکے 389 ےراب ییم تاب رکےنےک ےیل 8204

پآ ےک تایرورض ےک

FAQ's

What are the benefits of going on the register?

Am I eligible to sign up for the register?

How can I register?

How can I remove myself from the register?

Visiting you at home?

How can I prepare for winter weather?

Useful services...

 
Would you or someone you know benefit from receiving additional support during a power cut?