It is now simpler than ever to report a power cut. If you want to report a power cut call...
At Northern Powergrid we understand that all our customers are individuals with unique needs.
We understand that for some people power cuts can cause a lot of worry, particularly if you, or someone you care for, need power for medical reasons, are elderly, sick or disabled or have trouble communicating. You may have young children to look after at home. Whatever the reason, we have developed tailored services and guidance to ensure you get the support you need if there is a power cut.
Joining our Priority Services Membership mean that we are able to
There are many reasons why people need a little extra support during a power cut, and many ways we can help.
You may rely on medical equipment, such as a Home Kidney Dialysis Machine or Oxygen Concentrator, and even a short power cut could cause a significant impact to your health or well-being.
You may have a medical condition that restricts your ability to move, or perhaps are recovering from a serious operation or illness. An interruption to your power could hinder your recovery, or mean that you would be unable to care for yourself for a prolonged period of time.
You may require alternative methods of communication if you are hearing or sight impaired. There may also be other reasons that you need us to communicate with you in a different way; for example, English may not be your first language.
You may need additional advice and support if you are elderly, have young children or experiencing fuel poverty, as a power cut may be more difficult to deal with.
If you feel you need a little extra support become Priority Services Member by completing our form or by calling us on our free dedicated Priority Service number - 0800 169 2996.
You can become a member yourself, or you can add a family member or friend, by
If you no longer need to a member, get in touch by:
If your circumstances or contact details have changed, but you still wish to be a member, please let us know.
Customers on our register can request a ‘knock and wait’ service (we’ll knock and wait until you answer the door, even if it takes a while).
When we visit you at home, you might want us to use a password. If so get in touch and agree one with one of our Priority Services Agents. This will ensure you feel safe and know who is at the door.
For some people, cold weather can be life threatening. Cold homes have a significant impact on people's health. One of the best ways of keeping yourself well during winter is to stay warm.
Keeping warm over the winter months can help prevent colds, flu or more serious health conditions such as heart attacks, strokes, pneumonia and depression.
The chances of these problems are higher if you're vulnerable to cold-related illnesses because of one or more of the following:
Our priority services Welcome pack is full of great ideas for keeping your home warm and comfortable during the winter months. And, with our energy efficiency tips, keeping warm won’t cost the earth.