There are many reasons why people need a little extra support during a power cut, and many ways we can help.
You may rely on medical equipment, such as a Home Kidney Dialysis Machine or Oxygen Concentrator, and even a short power cut could cause a significant impact to your health or well-being.
You may have a medical condition that restricts your ability to move, or perhaps are recovering from a serious operation or illness. An interruption to your power could hinder your recovery, or mean that you would be unable to care for yourself for a prolonged period of time.
You may require alternative methods of communication if you are hearing or sight impaired. There may also be other reasons that you need us to communicate with you in a different way; for example, English may not be your first language.
You may need additional advice and support if you are elderly, have young children or experiencing fuel poverty, as a power cut may be more difficult to deal with.
If you feel you need a little extra support become Priority Services Member by completing our form or by calling us on our free dedicated Priority Service number - 0800 169 2996.