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How can we help...

You may have a medical condition that means it’s not safe for you to stay at home without power. Perhaps you’re recovering from a serious operation or illness. If so, even a short power cut could cause a significant impact to your health or well-being.

Registering for Priority Services means that we can:

  • Give you a direct-dial phone number to use, so you will always get straight through to us when you need us.
  • You can choose how you want to talk to us, i.e. telephone, email or text.
  • If staying at home is unsafe during a power cut, we can help find you alternative accommodation.
  • Keep you as informed as possible in the event of a power cut.
  • Talk to you about your individual needs.

FAQ's

What are the benefits of going on the register?

Am I eligible to sign up for the register?

How can I register?

How can I remove myself from the register?

Visiting you at home?

How can I prepare for winter weather?

Useful services...

 
Would you or someone you know benefit from receiving additional support during a power cut?