Northern Powergrid


How can we help...

If you have a medical condition that means it’s not safe to stay at home…

Any interruption, even a short one, to your power supply may be extremely difficult.

Joining our Priority Services Membership means we are able to:

  • give you a special phone number to use, so you always get straight through when you need us.
  • talk to you in way that’s best for you i.e. telephone, email or text.
  • provide you with alternative accommodation, if staying at home is unsafe during a power cut.
  • keep you as informed as possible during a power cut.
  • talk to you about your individual needs.


What are the benefits of becoming a member?

Am I eligible to become a member?

How do I join?

What should I do if I no longer need to be a member?

Visiting you at home?

How can I prepare for winter weather?

Useful services...

Would you or someone you know benefit from receiving additional support during a power cut?