Skip to main content
  • About Us
  • Future Energy
    • Community Energy
    • Distribution System Operation
    • Electric Vehicles
    • Flexible Power
    • Green Recovery
    • Innovation
    • Network Data
    • Smart Metering
    • Investments in your area
    • Losses
    • New Power Generation
  • Support
    • Power Cuts
    • Priority Services Membership
    • A Force For Good
    • British Sign Language Interpreter
    • Education
    • Safety
    • Saving Energy
    • Help & Information Directory
    • Services Directory
    • Document Library
    • Contact Us
    • Customer Service Commitments
  • Engagement
    • Our Plan 2023-28
    • Events
    • Stakeholder Engagement
    • Customer Engagement Group
    • Blogs
    • Your Powergrid
  • News
  • Careers

Login

WHICH SERVICE WOULD YOU LIKE TO LOG IN TO?

At Northern Powergrid we provide a range of services, if you’d like to know more about each service please visit our services directory or our help and advice directory.

Login Menu
  • Connections
  • Cut Outs
  • Disconnections
  • Earth Requests
  • Enquiries
  • Equipment Problems
  • SafeDig
  • Safety Advice
  • Service Alterations
  • Shrouding
Northern Powergrid Homepage
  • My power is off
  • Get Connected
  • Our services
  • Contact us
  • More
    • About us
    • Power Cuts
    • Priority Services Membership
    • British Sign Language Interpreter
    • Careers
    • Contact Us
    • Community Energy
    • Customer Engagement Group
    • Distribution System Operation
    • Document Library
    • Education
    • Electric Vehicles
    • Events
    • Our Plan 2023-28
    • Force for good
    • Flexible Power
    • Help & Information Directory
    • Innovation
    • Investments in your area
    • Incentive Connections Engagement
    • Losses
    • News
    • Network Data
    • New Power Generation
    • Safety
    • Saving Energy
    • Services Directory
    • Smart Metering
    • Stakeholder Engagement
Secondary Menu
  • Power cuts
  • Get Connected
  • Our services
  • Contact us

Emergency 24 hour number

National helpline

Power Cut

It is now simpler than ever to report a power cut. If you want to report a power cut call...

105

  • Call

    Emergency 24 hour number

    National helpline

    Power Cut

    It is now simpler than ever to report a power cut. If you want to report a power cut call...

    105

  • User

    WHICH SERVICE WOULD YOU LIKE TO LOG IN TO?

    At Northern Powergrid we provide a range of services, if you’d like to know more about each service please visit our services directory or our help and advice directory.

    Login Menu
    • Connections
    • Cut Outs
    • Disconnections
    • Earth Requests
    • Enquiries
    • Equipment Problems
    • SafeDig
    • Safety Advice
    • Service Alterations
    • Shrouding
  • Search

CONNECTION OFFER EXPENSES

Since April 2018, we have charged major works customers a fee for the costs associated with preparing budget estimates, feasibility studies and connection offers to drive efficiencies and ensure fairer allocation of costs.

Previously and irrespective of the complexity or number of applications made, the costs we incurred when producing connection offers were not charged to the individual making the application, they were recovered from customers who accepted a connection offer and proceeded with the work. This approach led to significant numbers of connections applications that did not proceed.

When applying for a connection, customers are advised of the requirement to pay Connections Offer Expenses (also known as A&D fees) so they can then make an informed decision about whether or not to proceed.  If they choose to go ahead, they will be charged a fee for the design and assessment work we carry out when preparing their offer.

Further information on how, when and why fees are applied can be found in our Connection Offer Expenses Guide.

GUIDE TO OUR CONNECTION OFFER EXPENSES

When applying for a new connection, customers will be advised of the requirement to pay a fee in advance, so that they can make an informed decision before we start work. When we complete our design work we will send an invoice for the Connection Offer Expenses incurred. Our guide explains the process in more detail and sets out our fees.

BEFORE YOU MAKE AN APPLICATION

We have a range of online tools and resources available on our website that can help you to perform your own upfront assessments before making an application.

  • Guide prices and timescales
  • Connections quick calculator 
  • Network availability heat maps 
  • AutoDesign
SINGLE POINT OF CONTACT

We allocate you a single point of contact who is a design expert. They will support you throughout the quotation process and will contact you within five days of receiving your enquiry to confirm your requirements, explain the process and discuss the applicable Connection Offer Expenses.

CONNECTIONS SURGERIES

For upfront advice and support before you making an application,  you can book an appointment at one of our monthly connections surgeries here. 

HOW OUR FEES ARE CALCULATED

Our Connection Offer Expenses reflect the costs of providing connections offers and remain in accordance with regulatory requirements and in line with industry levels. We only recover costs that we have reasonably incurred for providing these services and we do not make a profit on the fees we charge. Our guide explains the process in more detail and sets out our fees.

CANCELLATIONS AND SUBSEQUENT OFFERS

If you cancel your application during the five working day 'cooling off' period, you will not be charged. If you cancel after the cooling off period, you will be charged for the expenses we have incurred and advised of the amount in our letter confirming the cancellation.  A separate invoice will be issued.

Subsequent requests, where the requirements are exactly the same will incur a charge of 75% of the full fee. Where there are differences in your requirements or where the technical proposal or costs have changed, you will be charged the full Connection Offer Expenses.

CHARGES FOR MULTIPLE OPTIONS ON SINGLE SITES

Customers will be charged Connection Offer Expenses for each new application that they make. Where customers require multiple options for the same site, we will be happy to provide a budget estimate for up to three different options. Our guide explains the process and sets out our fees.

CHARGES FOR ICPS AND IDNOS

Our Connection Offer Expenses reflect the reasonable costs we incur when completing the design and assessment work required to produce an offer. If an application is exactly the same as one we have received and quoted for previously, customers will only be required to pay 75% of the fee.

PAGES THAT MIGHT INTEREST YOU...

Apply Now
Contact our Connections Engineers
Competition in Connections
Connections Quick Calculator
Guide Prices and Timescales
Generation Quick Calculator

DOCUMENTS THAT MIGHT HELP YOU...

Connection Offer Expenses Guide (2021-22)
Size: 929.15 KB
Connections Offer Expenses Open Letter 17 June 2021
Size: 109.39 KB
1. Statement of Methodology and charges for connection to Northern Powergrid (Northeast) plc’s Electricity Distribution System
Size: 929.15 KB
2. Statement of Methodology and charges for connection to Northern Powergrid (Yorkshire) plc’s Electricity Distribution System
Size: 1.47 MB
Connection Offer Expenses Guide (2018 to 30 June 2021
Size: 839.31 KB

NATIONAL HELPLINE

105

MON - FRI:

24 Hours

Have you checked out our Help & Advice directory, it may just have the answers that you're looking for.

Make an enquiry
Footer
  • Our business Plan
  • Video-Library
  • Event & Surgeries
  • Meet The Executive
  • Sitemap
  • Accessibility
  • Cookies
  • Legal
  • Slavery Act
  • Terms and Condition
  • Privacy Policy
Connect With Us 24 Hours a Day
  • Northern Powergrid - Twitter 
  • Northern Powergrid - Facebook 
  • Northern Powergrid - Youtube 
  • Northern Powergrid - Instagram 

Copyright © Northern Powergrid Holdings Company 2022

Cookie settings