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Powering communities and keeping our colleagues and customers safe

We are reassuring our customers that we will continue to be there for them throughout the coronavirus pandemic. Our first priority will always be response to power cuts and urgent safety issues.

We will continue to respond as a priority to any unplanned power cuts or electrical emergency calls through our 24/7 operations whilst taking all the necessary safety precautions to ensure that our colleagues and customers are safe.

View our Documents & Resources section below for updates and links to the expert national advice we are following.

News & Events

WORKING TOGETHER TO KEEP EVERYONE SAFE
16 Apr 2021
Energy Networks Association and Energy UK's members and the industry trade unions are encouraging people to remain focused, keep colleagues and customers safe, and ensure there is no room for complacency during the relaxation of government’s rules.
NEW COALITION TO SUPPORT SMEs OUT OF LOCKDOWN AND ENSURE UK MEETS NET ZERO TARGET
14 Apr 2021
Emerging out of lockdown, small businesses must, and want, to play a key role in the UK’s journey to net zero, but don't know where to turn when it comes to cutting carbon emissions.
COMMUNITIES PROJECTS ACROSS YORKSHIRE RECEIVE SHARE OF £100K FUND TO SUPPORT THEM THROUGH...
17 Feb 2021
Community projects in Yorkshire will benefit from new funding from joint annual Community Partnering Fund
NORTHERN POWERGRID TRACKS FORECAST FOR FURTHER WINTERY WEATHER FOLLOWING STORM CHRISTOPH
22 Jan 2021
Northern Powergrid is tracking forecasts for further wintery weather over the coming weeks following Storm Christoph passing through its operating area.
NORTHERN POWERGRID TRACKS FORECAST AND SUPPORTS CUSTOMERS AFFECTED BY WINTERY WEATHER
15 Jan 2021
Being prepared is what we do. Find out how we are tracking the latest forecasts and there to support our customers.
ENERGY KEY WORKERS CONTINUE TO POWER COMMUNITIES DURING LOCKDOWN
13 Jan 2021
As the COVID-19 vaccination programme ramps up and lockdown measures remain in place, energy workers, including Northern Powergrid, will continue their work in and around the communities they serve to keep the UK's energy flowing.
NORTHERN POWERGRID REASSURES CUSTOMERS IT'S HERE FOR THEM OVER THE FESTIVE PERIOD
23 Dec 2020
Northern Powergrid is reassuring customers that its teams remain ready to support them.
FUNDRAISING SUPPORT FOR HOSPICES
17 Dec 2020
Northern Powergrid key workers offer hospices a helping hand when it comes to vital fundraising.
NORTHERN POWERGRID BACKS #OPENFORBUSINESS CAMPAIGN
10 Dec 2020
Northern Powergrid back campaign to support local businesses following recent lockdown.
NORTHERN POWERGRID’S CAMPAIGN OFFERS ENERGY ADVICE TO HELP CUSTOMERS REDUCE THEIR ENERGY...
20 Nov 2020
A digital campaign by Northern Powergrid offering energy saving tips and advice has been rolled out across the North East, Yorkshire and northern Lincolnshire to support millions of customers.
Lockdown: energy workers will continue their work in and around our communities
02 Nov 2020
Electricity and gas workers will continue their work in and around our communities to keep the UK's energy flowing.
LOCAL GRANTS OF UP TO £10,000 ANNOUNCED TO SUPPORT COMMUNITIES DURING COVID-19 PANDEMIC
30 Sep 2020
Community organisations in Yorkshire, Cumbria and the North East of England can now apply for grants of up to £10,000 to support COVID-19 recovery schemes and other essential projects.

Documents and Resources

Download Documents
Download Resources
NHS Advice
View latest NHS advice
Government Advice
View latest Government advice
Priority Services Membership - COVID-19
View our video about how we can support customers who may need extra support
Northern Powergrid - COVID-19 Risk Assessments
View our COVID-19 Risk Assessments to protect our colleagues and customers

Get in Touch



We're here for you 24/7 on social media (Facebook and Twitter ) or by calling 105. 

Visit our power cut map to report a power cut or get updates about what’s happening to restore your supplies.

Powergrid Care: Need extra support in a power cut due to  your medical or personal circumstances.  You can join our free Priority Services Membership by clicking here or calling 0800 169 2996.

Supporting our stakeholders:  Click here to request to join our stakeholder bulletin lists or contact our Stakeholder Relations team.

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