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Check out our be prepared page for advice on what to do before, during and after a power cut.

Have you joined our free Priority Services Membership? Find out more and join today

Check out our be prepared page for advice on what to do before, during and after a power cut.

Have you joined our free Priority Services Membership? Find out more and join today

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Emergency 24 hour number

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Power Cut

It is now simpler than ever to report a power cut. If you want to report a power cut call...

105

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    Emergency 24 hour number

    National helpline

    Power Cut

    It is now simpler than ever to report a power cut. If you want to report a power cut call...

    105

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    WHICH SERVICE WOULD YOU LIKE TO LOG IN TO?

    At Northern Powergrid we provide a range of services, if you’d like to know more about each service please visit our services directory or our help and advice directory.

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Coronavirus(COVID-19)
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    Coronavirus (COVID-19)

    Coronavirus (COVID-19)

    We've been designated by the UK Government as part of the national critical infrastructure and our dedicated teams are working hard to keep the power flowing across the North East, Yorkshire and northern Lincolnshire during these unprecedented times.

Powering communities and keeping our colleagues and customers safe

We are reassuring our customers that we will continue to be there for them throughout the coronavirus pandemic. Our first priority will always be response to power cuts and urgent safety issues.

We will continue to respond as a priority to any unplanned power cuts or electrical emergency calls through our 24/7 operations whilst taking all the necessary safety precautions to ensure that our colleagues and customers are safe.

View our Documents & Resources section below for updates and links to the expert national advice we are following.

  • Being prepared
  • Ensuring network resilience
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Being prepared Ensuring network resilience Supporting our people Supporting our customers Interacting with our customers Working in partnership Protecting our supply chain

Being prepared

We have well developed emergency plans for various scenarios and we activated our business continuity and pandemic plans in early 2020.

We are working within this framework, informed by our close working with Ofgem and the Department for Business, Energy Industrial Strategy, and we are acting in line with government and latest medical advice.

Ensuring network resilience

Work needed to maintain network resilience and respond to urgent customer requests will continue wherever possible. However, we will look to postpone work that requires a planned power cut if deferring the work doesn’t impact network resilience in the near term. We will also put back plans for any non-urgent projects where the process of carrying out the work itself steps up the risk to our customer supplies whilst it is carried out.

Supporting our people

Our field colleagues cannot work from home so we have ensured they're supported by robust working procedures to safeguard them.  Across our offices, wherever people can fully do their job from home, we've enabled this.  With low occupancy levels, we're protecting those colleague who have to come into work with strict social distancing and increased cleaning and hygiene routines across our sites.

We've restricted access to our Network Control and Dispatch areas so only colleagues who need to be present are given access and segregated teams to provide extra resilience to these key functions.

Supporting our customers

Our customers can continue to contact us 24/7 on social media (Facebook and Twitter @NorthPowergrid) or by calling 105.  Our website offers online support if you need to report a powercut or get updates about what’s happening to restore your supplies. 

Customers who may need extra support in a power cut due to their medical or personal circumstances are encouraged to join our free Priority Services Membership.

Interacting with our customers

Supporting our frontline colleagues is key. We've issued health and safety instructions based on latest medical advice, to ensure they take appropriate precautions when responding or engaging with our customers and moving around the communities we serve. 

Customers are asked not to approach our teams unless it's an emergency - and always maintain a two-metre distance. Anyone suspected or confirmed coronavirus who needs an engineer to attend their property, must tell us before any potential visit so appropriate precautions can be taken.

Working in partnership

Across our teams we are working with a range of stakeholders and are committed to keeping them informed. From government and the regulator, to local authorities, resilience forums, trade unions and other network operators, we will continue to work in partnership to support the UK response to COVID-19.

As an Energy Network Association member, we are supporting the industry response to keeping the power flowing across the UK.

Protecting our supply chain

Our experienced procurement and logistic teams are actively monitoring our supply chain.

This helps us make informed decisions so that we can ensure we have the necessary, equipment and resources available to support our operations, colleagues and customers.

News & Events

WORKING TOGETHER TO KEEP EVERYONE SAFE
WORKING TOGETHER TO KEEP EVERYONE SAFE
16 Apr 2021
Energy Networks Association and Energy UK's members and the industry trade unions are encouraging people to remain focused, keep colleagues and customers safe, and ensure there is no room for complacency during the relaxation of government’s rules.
NEW COALITION TO SUPPORT SMEs OUT OF LOCKDOWN AND ENSURE UK MEETS NET ZERO TARGET
NEW COALITION TO SUPPORT SMEs OUT OF LOCKDOWN AND ENSURE UK MEETS NET ZERO TARGET
14 Apr 2021
Emerging out of lockdown, small businesses must, and want, to play a key role in the UK’s journey to net zero, but don't know where to turn when it comes to cutting carbon emissions.
COMMUNITIES PROJECTS ACROSS YORKSHIRE RECEIVE SHARE OF £100K FUND TO SUPPORT THEM THROUGH...
COMMUNITIES PROJECTS ACROSS YORKSHIRE RECEIVE SHARE OF £100K FUND TO SUPPORT THEM THR…
17 Feb 2021
Community projects in Yorkshire will benefit from new funding from joint annual Community Partnering Fund
NORTHERN POWERGRID TRACKS FORECAST FOR FURTHER WINTERY WEATHER FOLLOWING STORM CHRISTOPH
NORTHERN POWERGRID TRACKS FORECAST FOR FURTHER WINTERY WEATHER FOLLOWING STORM CHRIST…
22 Jan 2021
Northern Powergrid is tracking forecasts for further wintery weather over the coming weeks following Storm Christoph passing through its operating area.
NORTHERN POWERGRID TRACKS FORECAST AND SUPPORTS CUSTOMERS AFFECTED BY WINTERY WEATHER
NORTHERN POWERGRID TRACKS FORECAST AND SUPPORTS CUSTOMERS AFFECTED BY WINTERY WEATHER
15 Jan 2021
Northern Powergrid, the company that powers everyday life for 8 million people by delivering electricity to 3.9 million homes and businesses across the North Ea
ENERGY KEY WORKERS CONTINUE TO POWER COMMUNITIES DURING LOCKDOWN
ENERGY KEY WORKERS CONTINUE TO POWER COMMUNITIES DURING LOCKDOWN
13 Jan 2021
As the COVID-19 vaccination programme ramps up and lockdown measures remain in place, energy workers, including Northern Powergrid, will continue their work in and around the communities they serve to keep the UK's energy flowing.
NORTHERN POWERGRID REASSURES CUSTOMERS IT'S HERE FOR THEM OVER THE FESTIVE PERIOD
NORTHERN POWERGRID REASSURES CUSTOMERS IT'S HERE FOR THEM OVER THE FESTIVE PERIOD
23 Dec 2020
Northern Powergrid is reassuring customers that its teams remain ready to support them.
FUNDRAISING SUPPORT FOR HOSPICES
FUNDRAISING SUPPORT FOR HOSPICES
17 Dec 2020
Northern Powergrid key workers offer hospices a helping hand when it comes to vital fundraising.
NORTHERN POWERGRID BACKS #OPENFORBUSINESS CAMPAIGN
NORTHERN POWERGRID BACKS #OPENFORBUSINESS CAMPAIGN
10 Dec 2020
Northern Powergrid back campaign to support local businesses following recent lockdown.
NORTHERN POWERGRID’S CAMPAIGN OFFERS ENERGY ADVICE TO HELP CUSTOMERS REDUCE THEIR ENERGY COSTS THIS WINTER
NORTHERN POWERGRID’S CAMPAIGN OFFERS ENERGY ADVICE TO HELP CUSTOMERS REDUCE THEIR ENE…
20 Nov 2020
A digital campaign by Northern Powergrid offering energy saving tips and advice has been rolled out across the North East, Yorkshire and northern Lincolnshire to support millions of customers.
Lockdown: energy workers will continue their work in and around our communities
Lockdown: energy workers will continue their work in and around our communities
02 Nov 2020
Electricity and gas workers will continue their work in and around our communities to keep the UK's energy flowing.
LOCAL GRANTS OF UP TO £10,000 ANNOUNCED TO SUPPORT COMMUNITIES DURING COVID-19 PANDEMIC
LOCAL GRANTS OF UP TO £10,000 ANNOUNCED TO SUPPORT COMMUNITIES DURING COVID-19 PANDEM…
30 Sep 2020
Community organisations in Yorkshire, Cumbria and the North East of England can now apply for grants of up to £10,000 to support COVID-19 recovery schemes and other essential projects.

Documents & Resources

DOWNLOAD DOCUMENTS

Powering communities and keeping our colleagues and customers safe
Published 17 March 2020

DOWNLOAD RESOURCES

NHS Advice
View latest NHS advice
NHS Advice - Coronavirus (COVID-19)
Government Advice
View latest Government advice
Government Advice - Coronavirus (COVID-19)
Priority Services Membership - COVID-19
View our video about how we can support customers who may need extra support
View our video
Northern Powergrid - COVID-19 Risk Assessments
View our COVID-19 Risk Assessments to protect our colleagues and customers
Northern Powergrid - COVID-19 Risk Assessments

Get in Touch



We're here for you 24/7 on social media (Facebook and Twitter ) or by calling 105.

Visit our power cut map to report a power cut or get updates about what’s happening to restore your supplies.

Powergrid Care: Need extra support in a power cut due to your medical or personal circumstances. You can join our free Priority Services Membership by clicking here or calling 0800 169 2996.

Supporting our stakeholders: Click here to request to join our stakeholder bulletin lists or contact our Stakeholder Relations team.

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