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Powering communities and keeping our colleagues and customers safe

We are reassuring our customers that we will continue to be there for them throughout the coronavirus pandemic. Our first priority will always be response to power cuts and urgent safety issues.

We will continue to respond as a priority to any unplanned power cuts or electrical emergency calls through our 24/7 operations whilst taking all the necessary safety precautions to ensure that our colleagues and customers are safe.

View our Documents & Resources section below for updates and links to the expert national advice we are following.

News & Events

POWERING OUR LIVES CAMPAIGN REACHES THOUSANDS OF CUSTOMERS
21 May 2020
Northern Powergrid’s digital animation campaign about how its powering our lives during the pandemic has reached more than 600,000 customers in its first two weeks.
NORTHERN POWERGRID SUPPORTS MENTAL HEALTH AWARENESS WEEK
18 May 2020
Northern Powergrid is showing its support for Mental Health Awareness Week.
HULL4HEROES PRAISES NORTHERN POWERGRID APPRENTICE ‘DREAM TEAM’ FOR OUTSTANDING SUPPOR
15 May 2020
Six apprentices from Northern Powergrid have been praised by Hull4Heroes for their outstanding support to veterans and key workers in East Yorkshire.
POWERING COMMUNITY SUPPORT ACROSS THE NORTH EAST AND YORKSHIRE
07 May 2020
Northern Powergrid has donated more than 1,480 hours of volunteer time over the past four weeks to actively support charities and organisations across the region during the pandemic.
NORTHERN POWERGRID RECOGNISED BY NHS FOR KEY ROLE IN POWERING NIGHTINGALE HOSPITAL NORTH...
05 May 2020
Northern Powergrid has been recognised by the NHS for its important role in powering the new Nightingale Hospital North East.
£50,000 FUNDING TO SUPPORT VULNERABLE COMMUNITIES DURING PANDEMIC
01 May 2020
Northern Powergrid and Northern Gas Networks have updated their annual Community Partnering Fund, which they deliver in partnership with Leeds Community Foundation, so it can now provide vital support for residents in vulnerable circumstances during...
CUSTOMER SUPPORT IN ELLAND HELPS NORTHERN POWERGRID GET THE JOB DONE FASTER AND REDUCE...
29 Apr 2020
Northern Powergrid has reached out to thank customers in Elland whose support has helped them complete the first section of a major programme of work two weeks early.
POWERING OUR LIVES CAMPAIGN GOES LIVE
28 Apr 2020
Northern Powergrid has launched a digital animation campaign to recognise the people behind the electricity distribution network that is powering homes, hospitals and critical services across the North East, Yorkshire and northern Lincolnshire.
EIGHT-YEAR OLD JOINS CUSTOMERS TO SAY THANKS TO NORTHERN POWERGRID FOR KEEPING THE POWER...
24 Apr 2020
Northern Powergrid has received thanks from customers for the work its teams are doing to keep the power flowing to homes, hospitals and supermarkets during the pandemic.
ENERGY COMPANIES AND CITIZENS ADVICE REMIND THE PUBLIC TO BE SAFE ON THE DOORSTEP
17 Apr 2020
UK energy companies, including Northern Powergrid, and Citizens Advice, the national charity, are reminding the public to stay safe and guard against bogus callers on the doorstep.
NORTHERN POWERGRID ENERGISES ENHANCED NETWORK SERVING NEW WASHINGTON NIGHTINGALE HOSPITAL
17 Apr 2020
Northern Powergrid has demonstrated again its commitment to fast-tracking and delivering critical sector support as part of the national response to the Coronavirus (COVID-19) pandemic.
ENERGY NETWORKS LAUNCH PANDEMIC PUBLIC INFORMATION CAMPAIGN
09 Apr 2020
Network operators, including Northern Powergrid, have launched a joint campaign to highlight their vital role in keeping the power flowing.

Documents and Resources

Download Documents
Download Resources
NHS Advice
View latest NHS advice
Government Advice
View latest Government advice

Get in Touch



We're here for you 24/7 on social media (Facebook and Twitter ) or by calling 105. 

Visit our power cut map to report a power cut or get updates about what’s happening to restore your supplies.

Powergrid Care: Need extra support in a power cut due to  your medical or personal circumstances.  You can join our free Priority Services Register by clicking here or calling 0800 169 2996.

Supporting our stakeholders:  Click here to request to join our stakeholder bulletin lists or contact our Stakeholder Relations team.

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