Powering communities and keeping our colleagues and customers safe
We are reassuring our customers that we will continue to be there for them throughout the coronavirus pandemic. Our first priority will always be response to power cuts and urgent safety issues.
We will continue to respond as a priority to any unplanned power cuts or electrical emergency calls through our 24/7 operations whilst taking all the necessary safety precautions to ensure that our colleagues and customers are safe.
View our Documents & Resources section below for updates and links to the expert national advice we are following.

Documents & Resources
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Get in Touch

We're here for you 24/7 on social media (Facebook and Twitter ) or by calling 105.
Visit our power cut map to report a power cut or get updates about what’s happening to restore your supplies.
Powergrid Care: Need extra support in a power cut due to your medical or personal circumstances. You can join our free Priority Services Membership by clicking here or calling 0800 169 2996.
Supporting our stakeholders: Click here to request to join our stakeholder bulletin lists or contact our Stakeholder Relations team.
