Northern Powergrid



24 April 2020


24 April 2020

Northern Powergrid, the company that delivers electricity to 3.9 million homes and businesses across the North East, Yorkshire and northern Lincolnshire, has received thanks from customers for the work its teams are doing to keep the power flowing to homes, hospitals and supermarkets during the pandemic.

The electricity distributor is grateful for the positive support and praise from the local communities it serves with people reaching out to thank its key workers who are keeping the lights on.  

Last week rapid electricity responder, Mal Hall, who was replacing fuses at a local substation in the TS18 area of Stockton with apprentice Danny Thompson and liaising with jointers Andy Ridley and James Ayre, who were repairing an underground cable, were surprised with a gift from an eight-year old girl called Ame. The package included a homemade thank you card and sweets and crisps for the team.

Mal, who has worked for Northern Powergrid for 34 years and was formerly a linesman, said:  “We had been getting on with a job near their home and had ensured that we didn’t have to disrupt the family’s supply.  To show their thanks Ame surprised us by leaving a present out for us. It was completely unexpected and was a lovely touch for someone so young to take the time to do this for us. We really appreciated Ame’s thoughtfulness.”

Andy, who is set to celebrate 40 years with Northern Powergrid this September, added: “It was great to receive recognition and thanks for what we do to keep the lights on for customers and Ame’s gift certainly made the day memorable for us all.”

Ame joins a number of customers who have taken a moment to contact the network operator to say thank you.

A lady from Sheffield, who is pregnant and has a son with respiratory problems and is shielding for 12 weeks with her young family, was worried when the light went out but thanked the key workers from Team Powergrid for getting her lights back on: “I can’t thank them enough, all the people I dealt with were so lovely, professional and reassuring. These guys are doing an amazing job coming out to people’s homes to help.”

Karen from Middlesbrough, emailed Northern Powergrid to pass on her appreciation to the team who restored her power: “I would like to send thanks and gratitude to the team who supported us in these difficult and worrying times. We felt relieved knowing that people were coming to support us.” She added: “The team worked through the night to ensure that the property was safe, and by the time they left, our electric was up and running again.”

Many have also taken to the company’s 24/7 Facebook and Twitter (@northpowergrid) pages to publicly thank ‘Team Powergrid’ for keeping the lights on during the pandemic.

Andy Bilclough, Northern Powergrid’s director of field operations, said: “We’re extremely proud of how dedicated our teams are to keeping our customers safe and helping power hospitals, care homes, supermarkets and other vital services during this pandemic.

“Our network continues to operate as it should and our teams remain ready to support our customers if they need us.  By quickly changing the way our teams operate several weeks ago, we continue to be able to safely deliver our critical role in society whilst following social distancing and expert public health advice.

“From the front line and our offices to those who are working remotely, our people have adapted enabling us to continue to work as one team.  We remain focused on completing any essential work that ensures the reliability and resilience of our network and supporting the national COVID-19 response.  Some of our people have already been instrumental in quickly delivering important network improvements to power the new Nightingale hospitals in Washington and Harrogate.  

“It’s great to see the positive response to our work and being able to share it with our teams to let them know how much we - and our customers - appreciate all that they are doing.”

The UK’s energy networks recently launched a joint public awareness campaign to share how network companies like Northern Powergrid are keeping the energy flowing for customers. To find out more about this and how Northern Powergrid and its people are following expert Government and public health advice and powering the region during the pandemic visit

The network operator, which is carrying out necessary works and repairs to keep its network safe and reliable for customers, is reminding people that they should only approach its teams in an emergency – and always maintain social distancing. Anyone needing support can contact Northern Powergrid 24/7 on social media (Facebook or Twitter @NorthPowergrid) or by calling 105.  Its website also provides information and advice to support customers if they need to report a power cut.

Any customers who are shielding in line with Government advice or may need additional advice and support in a power cut due to their medical or personal circumstances may wish to consider joining the company’s free Priority Services Register by visiting or calling 0800 169 2296.