Digitalisation

You can view the latest version of our digitalisation strategy and action plan document by clicking this link. An interactive view of this can be found below.

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Our digitalisation strategy and action plan

The development and deployment of new technologies will be a key part of how we make the transition to zero-carbon electricity.

New digital technologies, including automation, data analytics and artificial intelligence, will enable consumers to become active participants in the energy system and transform how it operates. These changes will place new stresses on energy networks while simultaneously creating new opportunities to innovate and transform how we manage our systems and utilise flexibility services as we enable the transition to net zero. They are also driving profound changes in what our customers, partners, suppliers and employees expect from us as a business.

Introduction In Summary Stakeholder Engagement Data & Digitalisation Strategy Action Plan What Happens Next

Introduction

Changing customer needs and the decarbonisation challenge require an increasingly decentralised and digitalised energy system. That includes the value in sharing data openly both within the sector and with wider stakeholders. These, along with stakeholder feedback, are the key factors that have shaped our vision for data and digitalisation.

In Summary

There is growing recognition of the impact that digitalisation and the power of digital data and platforms have on the day-to-day lives of customers, stakeholders and colleagues; what it will mean for our current and future business models and service offerings; and how we will adapt to meet those demands.

Stakeholder Engagement

This is the latest, digital version of our strategy and action plan. Stakeholder expectations, technology and commercial development keep moving at pace within and outside Northern Powergrid.

An ongoing dialogue about digitalisation with customers, policy makers, regional stakeholders and colleagues is helping us to continuoulsy refine this strategy, providing you with the ability to influence our plans.

Data & Digitalisation Strategy

Our data and digitalisation plan accounts for all the technology investments required to support decarbonisation and deliver the propositions in the rest of our business plan. Our extensive stakeholder engagement programme and plan development has led to ten focus areas.

You can now explore these focus areas in more detail in our immersive digital version of our strategy by clicking the link below.

Digitalisation Strategy

Action Plan

The action plan is intended to detail initiatives we will have been working on, and those to be worked on in the next six months, it represents a routinely updated view of our progress.

By clicking the link below, you can see initiatives that are either in flight or will start in the next 6 months displayed on a digital Kanban board, an agile technique we use to show progress on our initiatives.

Action Plan

What Happens Next

We are in constant dialogue with our customers, stakeholders and experts, and we will constantly monitor and refine our plans, using feedback from these groups as we progress into delivery. We have implemented a user-first approach so far, using stakeholder engagement from various mediums such as workshops, surveys and direct mail and we plan to continue this throughout our digital journey.

We will continue to update on progress on this site but you can view our interactive roadmap using the link below.

Digitalisation Roadmap