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Used on enquiries from 31st October 2022.
If you applied for a new connection after this date and received a connection offer with an enquiry number with the long numeric format shown above, there's nothing for you to do, you're already set up on our new system.
Used on enquiries before 31st October 2022.
If you applied for a connection before this date and have an existing account and login, we'll be migrating you to our new system and will ask you to re-register to help us do that.
You can check the status of any enquiries applied for before 31 October 2022 using the link below.
0800 011 3433
MON - FRI:
8am - 8pm
9am - 5pm
Have you checked out our Help & Advice directory, it may just have the answers that you're looking for.