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Check out our be prepared page for advice on what to do before, during and after a power cut.

Have you joined our free Priority Services Membership? Find out more and join today

Check out our be prepared page for advice on what to do before, during and after a power cut.

Have you joined our free Priority Services Membership? Find out more and join today

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Emergency 24 hour number

National helpline

Power Cut

It is now simpler than ever to report a power cut. If you want to report a power cut call...

105

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    Emergency 24 hour number

    National helpline

    Power Cut

    It is now simpler than ever to report a power cut. If you want to report a power cut call...

    105

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MAKING EVERY CONTACT COUNT

Hi, I’m Arthur.

Not that I’m one to brag, but I’m ‘amazing’ with data and information' and like lots of us at Team Powergrid, I just love a spreadsheet….!

I’ve worked as an Analyst for the last four years, I spend my day reviewing operational data and comparing it with our satisfaction scores. Because of this I know that customers prefer to have their planned power cuts on a week day, they get frustrated if we turn them off before we say we will and I know that if we let them know we are running late getting their power back on, they are usually fine.

I also know that customers prefer a letter as a method of advance warning of a planned power cut and they really like the text reminders that we send. They are also more forgiving of some planned power cut reasons than others; they don’t seem to mind essential maintenance, but connecting someone like Mrs Miggins to the network is definitely less popular!

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