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Check out our be prepared page for advice on what to do before, during and after a power cut.

Have you joined our free Priority Services Membership? Find out more and join today

Check out our be prepared page for advice on what to do before, during and after a power cut.

Have you joined our free Priority Services Membership? Find out more and join today

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Emergency 24 hour number

National helpline

Power Cut

It is now simpler than ever to report a power cut. If you want to report a power cut call...

105

  • Call

    Emergency 24 hour number

    National helpline

    Power Cut

    It is now simpler than ever to report a power cut. If you want to report a power cut call...

    105

  • User

    WHICH SERVICE WOULD YOU LIKE TO LOG IN TO?

    At Northern Powergrid we provide a range of services, if you’d like to know more about each service please visit our services directory or our help and advice directory.

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    • Connections
    • Cut Outs
    • Disconnections
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    • Enquiries
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MAKING EVERY CONTACT COUNT

I’m Chloe, I work in the Contact Centre in Penshaw…

I’m known the organisation over for being caring towards my customers. I’ve been a member of Team Powergrid for 12 months now and I love the fact that every day I get to feel that I’ve helped someone somewhere across our license area with their power cut problems.

Accurate information is essential, but customers also like the fact that we can be proactive with our contact with them, particularly if the information we have told them needs to change.

Did you know that we send more proactive text messages to our customers than any other Distribution Network Operator?

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