In areas of our network where there is limited capacity to connect, a flexible connection could help you to get connected more quickly and at less cost.
Customers who are able to accept a more flexible arrangement, where their operations may be curtailed at certain times or under certain circumstances, may benefit from a flexible connection.
This section of our website explains how to apply for a flexible connection and what to expect when you do. It provides important information for anyone considering a flexible arrangement and links to useful documents and online resources.
What is a flexible connection?
In areas of constraint, we may need to do work on our network to create capacity for new connections. We call this network reinforcement.
Network reinforcement can be a barrier to new connections, as it is costly and can take years to deliver. Reinforcement can be triggered by our customers connections requirements or by our own network investment and development plans.
Customers who are able to accept a more flexible arrangement, where their operations may be curtailed at certain times or under certain circumstances, could benefit from a flexible connection.
Before you apply
If you know where you want to connect, our network availability maps can help you to identify if that area of our network is constrained and whether reinforcement works are required. You can also talk to our experts before making an application, who will help you to identify the most viable connection solutions. You may want to consider applying for a budget estimate, which will provide an indicative cost for your connection and help you to assess the feasibility of your proposed project.
How to apply
You can request a flexible offer when you apply for your connection, just state this when completing your application form which you can return to us by email or post.
If you apply for a new connection to an area of our network that is constrained, our team may contact you to discuss whether a flexible arrangement could be suitable. A flexible connection may be offered as an alternative to network reinforcement or as a temporary solution while planned reinforcement works are undertaken.
Once we have assessed your application, we will send you a formal connection offer, with a quoted cost and timescale to deliver the work.
Making changes to an existing arrangement
If you are looking to make changes to an existing flexible or Active Network Management (ANM) arrangement, you will need to contact our connections experts in the first instance to discuss whether this possible and what is involved. It is not possible to change an existing firm connection to a flexible arrangement.
In May 2022, Ofgem published its final decision and determination on the Access and Forward-Looking Charges Significant Code review (Access SCR). Ofgem directed changes to be made to connection charging arrangements, so that customers will pay less towards the costs of reinforcing the distribution network where their connection triggers these works. Changes to access rights will also mean that customers will be offered a curtailable connection, where this could enable them to connect more quickly and ahead of required reinforcement works.
Documents & Resources
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