Before making your application you can use our handy guide to understand the typical costs and timescales required to deliver different types of connections projects.
Apply for a new electricity connection, a modification to your existing connection or to connect low carbon technologies, generation or other equipment at an existing premises. You can also apply to move our equipment or to disconnect an electricity connection you no longer require.
Unsure of what type of connection you need? Let us guide you through the process
There are other connections providers out there who can carry out many aspects of the work, find out more...
Connections Services
If you need to make changes to an existing electricity supply, we can help.
Whatever you need to connect, we can provide you with a new electricity supply.
An unmetered supply is connected to the network without a meter. This can include street lighting, traffic signals, pedestrian crossings. If you represent a local authority or highways agency lighting department, a public lighting contracting organisation or an electrical street furniture provider, then our information will help you with your connection of an unmetered electricity supply.
If you have received an invoice or quotation from us, we want to make the payment process as easy as possible. For more ways to pay, please go to our 'more info' section.
Electric vehicle and heat pump connection forms and processes share the same documentation. The Combined Installation Process flowchart illustrating the connection process must be followed when installing an electric vehicle charger or heat pump at an existing premises.
For residential premises with a direct service and a Maximum Demand (MD) upto 60A - the installer must notify us following installation using the connect and notify form and Northern Powergrid will confirm whether the new equipment can be connected.
For residential premises with a new Maximum Demand (MD) between 60A and 100A inclusive – the installer must apply for a connection prior to installation by filling in the application form and Northern Powergrid will confirm whether the new equipment can be connected.
For commercial properties, you should follow the Combined Installation Process
If you want to connect generation or storage, at a domestic or commercial level, we want to help. The most common sources of generation are wind turbines, solar panels (otherwise known as Photovoltaic or PV) and combined heat and power plants (CHP).
Providing information and data specifically for Independent Connection Providers (ICPs) and Independent Distribution Network Operators (IDNOs).
If you represent a local authority or highways agency department, a private developer, or landowner and their agents, and you would like us to move, remove or disconnect one of our existing services, distribution network cables, overhead lines or substation buildings, we can help.
Connections Services
If you represent a local authority or highways agency department, a private developer, or landowner and their agents, and you would like us to move, remove or disconnect one of our existing services, distribution network cables, overhead lines or substation buildings, we can help.
Providing information and data specifically for Independent Connection Providers (ICPs) and Independent Distribution Network Operators (IDNOs).
If you want to connect generation or storage, at a domestic or commercial level, we want to help. The most common sources of generation are wind turbines, solar panels (otherwise known as Photovoltaic or PV) and combined heat and power plants (CHP).
Electric vehicle and heat pump connection forms and processes share the same documentation. The Combined Installation Process flowchart illustrating the connection process must be followed when installing an electric vehicle charger or heat pump at an existing premises.
For residential premises with a direct service and a Maximum Demand (MD) upto 60A - the installer must notify us following installation using the connect and notify form and Northern Powergrid will confirm whether the new equipment can be connected.
For residential premises with a new Maximum Demand (MD) between 60A and 100A inclusive – the installer must apply for a connection prior to installation by filling in the application form and Northern Powergrid will confirm whether the new equipment can be connected.
For commercial properties, you should follow the Combined Installation Process
If you have received an invoice or quotation from us, we want to make the payment process as easy as possible. For more ways to pay, please go to our 'more info' section.
An unmetered supply is connected to the network without a meter. This can include street lighting, traffic signals, pedestrian crossings. If you represent a local authority or highways agency lighting department, a public lighting contracting organisation or an electrical street furniture provider, then our information will help you with your connection of an unmetered electricity supply.
Connections Services
An unmetered supply is connected to the network without a meter. This can include street lighting, traffic signals, pedestrian crossings. If you represent a local authority or highways agency lighting department, a public lighting contracting organisation or an electrical street furniture provider, then our information will help you with your connection of an unmetered electricity supply.
If you have received an invoice or quotation from us, we want to make the payment process as easy as possible. For more ways to pay, please go to our 'more info' section.
Electric vehicle and heat pump connection forms and processes share the same documentation. The Combined Installation Process flowchart illustrating the connection process must be followed when installing an electric vehicle charger or heat pump at an existing premises.
For residential premises with a direct service and a Maximum Demand (MD) upto 60A - the installer must notify us following installation using the connect and notify form and Northern Powergrid will confirm whether the new equipment can be connected.
For residential premises with a new Maximum Demand (MD) between 60A and 100A inclusive – the installer must apply for a connection prior to installation by filling in the application form and Northern Powergrid will confirm whether the new equipment can be connected.
For commercial properties, you should follow the Combined Installation Process
If you want to connect generation or storage, at a domestic or commercial level, we want to help. The most common sources of generation are wind turbines, solar panels (otherwise known as Photovoltaic or PV) and combined heat and power plants (CHP).
Providing information and data specifically for Independent Connection Providers (ICPs) and Independent Distribution Network Operators (IDNOs).
If you represent a local authority or highways agency department, a private developer, or landowner and their agents, and you would like us to move, remove or disconnect one of our existing services, distribution network cables, overhead lines or substation buildings, we can help.
Information and Resources
Access and Forward-Looking Charges Significant Code Review
How customers access our network and how much they will pay for connections is changing from 1 April 2023.
Customer events and surgeries
We have a range of customer events throughout the year, we'd love to see you there. At our customer connections surgeries we will have experts on hand to help you with finding potential solutions for your project needs and future requirements.
Contact our connections engineers
If you’re applying for a new connection and want to explore your options or have an existing connection you need to modify and you'd like to discuss the process, you can always pick up the telephone and speak to one of our experts
Types of connections
You can find information on the different types of connection we provide, to help you plan and budget for your next project
Incentive on Connections Engagement (ICE)
We've published our final 2023/24 ICE submission. ICE drives distribution network operators to provide a consistently high level of service to major connections customers.
Connections Application Forms
Download the application form for the connection service you require, complete it and return it to us by email or post.
DG Connection Guides
There are four separate DG Connection Guides, each with a corresponding ‘Summary’ guide. The purpose of the summary guides is to act as a quick check, providing only the most useful information in a condensed format. Each full guide has a flowchart that guides you to the most relevant Connection Guide for the Distributed Generation you are planning to install.
How are we performing?
Our key connection services are subject to The Connection Guaranteed Standards of Performance. These set out the level of service you can expect and, where we are unable to achieve these standards, the compensation that you are entitled to.
Network data
We understand the importance of network data and we're committed to providing accessible network information that enables our customers - and other key stakeholders - to make more informed decisions about their electricity supplies now and in the future.
Getting access to our records
It’s important to us that we facilitate an efficient system to give you access to our records when working in proximity to our equipment if required.
Connection Offer Expenses
We now charge customers for the costs associated with preparing budget estimates, feasibility studies and connection offers, making the process fairer for all involved. For further information and an indication of the costs please review our guide.
Flexible Connections
In areas of our network where there is limited capacity to connect, a flexible connection could help you to get connected more quickly and at less cost.
Alternative Connection Providers
You can compare our prices and service levels with other companies, called Independent Connections Providers, who provide connections services, and decide who is best for you.
Quotation accuracy scheme
The Quotation Accuracy Scheme only applies to Single LV Service Demand Connections and Small Project Demand Connections. The scheme allows customers to review the accuracy of a quotation provided.
Ask our Experts
Ask a question about any aspect of connections services, from the application to the work on site. One of our connections team will be in touch to provide you with the information you need.
Information and Resources
Connection Offer Expenses
We now charge customers for the costs associated with preparing budget estimates, feasibility studies and connection offers, making the process fairer for all involved. For further information and an indication of the costs please review our guide.
How are we performing?
Our key connection services are subject to The Connection Guaranteed Standards of Performance. These set out the level of service you can expect and, where we are unable to achieve these standards, the compensation that you are entitled to.
Contact our connections engineers
If you’re applying for a new connection and want to explore your options or have an existing connection you need to modify and you'd like to discuss the process, you can always pick up the telephone and speak to one of our experts
Customer events and surgeries
We have a range of customer events throughout the year, we'd love to see you there. At our customer connections surgeries we will have experts on hand to help you with finding potential solutions for your project needs and future requirements.
Network data
We understand the importance of network data and we're committed to providing accessible network information that enables our customers - and other key stakeholders - to make more informed decisions about their electricity supplies now and in the future.
Ask our Experts
Ask a question about any aspect of connections services, from the application to the work on site. One of our connections team will be in touch to provide you with the information you need.
Alternative Connection Providers
You can compare our prices and service levels with other companies, called Independent Connections Providers, who provide connections services, and decide who is best for you.
Incentive on Connections Engagement (ICE)
We've published our final 2023/24 ICE submission. ICE drives distribution network operators to provide a consistently high level of service to major connections customers.
Quotation accuracy scheme
The Quotation Accuracy Scheme only applies to Single LV Service Demand Connections and Small Project Demand Connections. The scheme allows customers to review the accuracy of a quotation provided.
Getting access to our records
It’s important to us that we facilitate an efficient system to give you access to our records when working in proximity to our equipment if required.
Flexible Connections
In areas of our network where there is limited capacity to connect, a flexible connection could help you to get connected more quickly and at less cost.
Types of connections
You can find information on the different types of connection we provide, to help you plan and budget for your next project
DG Connection Guides
There are four separate DG Connection Guides, each with a corresponding ‘Summary’ guide. The purpose of the summary guides is to act as a quick check, providing only the most useful information in a condensed format. Each full guide has a flowchart that guides you to the most relevant Connection Guide for the Distributed Generation you are planning to install.
Connections Application Forms
Download the application form for the connection service you require, complete it and return it to us by email or post.
Access and Forward-Looking Charges Significant Code Review
How customers access our network and how much they will pay for connections is changing from 1 April 2023.
CONNECTIONS ENQUIRIES
0800 011 3433
getconnected@northernpowergrid.com
MON - FRI:
8am - 8pm
SAT:
9am - 5pm
Have you checked out our Help & Advice directory, it may just have the answers that you're looking for.