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INCENTIVE ON CONNECTIONS ENGAGEMENT (ICE)

The Incentive on Connections Engagement (ICE) encourages network operators to deliver a continually high level of service  to major works connections customers. 

ICE gives connections customers and key stakeholders the opportunity to contribute  to our annual service improvement plans. Each year, we publish a detailed work plan of service improvement commitments. Our work plans are developed together with connections stakeholders and all our service improvement actions are derived from our their suggestions and feedback. 

We work hard to understand the needs of our connections customers and to continually improve the service we provide. We encourage you to tell us what we do well and what we could be doing better. It is only through ongoing dialogue we can ensure we are fully meeting your expectations. In the first instance, please send any comments to ICE@northernpowergrid.com


  • 2021/22 ICE SUBMISSION

    We've published our 2021/22 ICE submission. Our submission consists of a Looking Forward section where we set out the service improvement actions we will undertake in the coming regulatory year and a Looking Back section where we report on how we delivered on the commitments we made in the previous year. 

    You can read our 2021/22 ICE submission here

  • OUR ONLINE ICE WORK PLAN

    You can view the actions in our latest 2021/22 work plan using our online ICE plan. You can also look back at previous years actions and access useful online resources using this interactive tool. 

    • View our latest 2021/22 ICE work plan online here
  • ACTING ON YOUR FEEDBACK - ADDITIONAL HEAT MAP DATA

    Generators told us that early visibility on the likely impact of transmission issues was key when considering a connection to our network. We responded by publishing  information on  transmission constraints and Mod Apps as part of the detailed datasheets that accompany our heat maps. 

  • ACTING ON YOUR FEEDBACK - DFES

    We've modelled what future energy growth and demand looks like across our region with our Distributed Future Energy Scenarios (DFES) and we're encouraging stakeholders and customers to tell us if our forecasts match your plans. 

    • Read our 2020 DFES report here
    • Use our DFES tool to see forecasts in your area. 
  • ACTING ON YOUR FEEDBACK - Local Authority Forums

    Local Authority stakeholders told us it would be useful to have a forum where they could come together to explore new opportunities and emerging energy challenges. We listened and acted on that feedback hosting three dedicated forums which focus in on the areas they told us were important.

  • ACTING ON YOUR FEEDBACK - CONNECTIONS SURGERIES FOR LOCAL AUTHORITIES & DEVELOPERS

    We're offering dedicated connections surgeries for local authority officers and large-scale developers, this action is in response to feedback from  these stakeholders that they would benefit from pre-application advice on how to integrate generation and LCTs into their plans.  

    • Find our more here