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INCENTIVE ON CONNECTIONS ENGAGEMENT (ICE)
Ofgems Incentive on Connections Engagement (ICE) drives distribution network operators to continually improve service to major connections customers.
ICE gives our connections customers and stakeholders the opportunity to contribute to our service improvement plans. Each year, we publish a detailed work plan of service improvement commitments. Our work plans are developed together with our connections stakeholders and all our service improvement actions are derived from our customers’ suggestions and feedback.
We work hard to understand the needs of our connections customers and to continually improve the service we provide. We encourage you to give us feedback on what we do well and what we could be doing better. It's only through this ongoing dialogue we can ensure we are fully meeting your expectations. In the first instance, please send your comments to ICE@northernpowergrid.com. Your feedback will be acknowledged and fed into our ongoing programme of stakeholder engagement and service improvement.
OUR 2020/21 ICE MID-YEAR UPDATE
We've published our ICE mid-year update that reports on how we're performing against the commitments we made in our 2020/21 work plan. The report also provides and update on our engagement activities and explains how your feedback is used to shape and inform our service improvement plans.
- Read our 2020/21 ICE mid-year update here.
OUR ONLINE ICE WORK PLAN
You can use our online work plan to view the actions in our latest 2020/21 ICE work plan and look back at our previous years work plans. You can also access useful online resources and outputs using this interactive tool.
- You can our latest ICE work plan online here.
ACTING ON YOUR FEEDBACK - CONNECTIONS SURGERIES
We're offering dedicated connections surgeries for local authority officers and large-scale developers, this action is in response to feedback from these stakeholders that they would benefit from pre-application advice on how to integrate generation and LCTs into their plans.
- Find our more about our monthly connections surgeries here
ACTING ON YOUR FEEDBACK - DFES
We've modelled what future energy growth and demand looks like across our region with our Distributed Future Energy Scenarios (DFES) and we're encouraging stakeholders and customers to tell us if our forecasts match your plans.
ACTING ON YOUR FEEDBACK - AUTODESIGN
We've added to the suite of free, online tools we make available with AutoDesign, our online tool that can help you to identify the most viable and cost-effective locations to connect to our LV network and generate free of charge budget estimates in minutes.
- Find out more and start using AutoDesign here
ACTING ON YOUR FEEDBACK - Local Authority Forums
Local Authority stakeholders told us it would be useful to have a forum where they could come together to explore new opportunities and emerging energy challenges. We listened and acted on that feedback hosting dedicated forums which focus in on the areas they told us were important. Our next forum focuses on action planning for net zero.
- Find out more here.