Emergency 24 hour numbers
To let us know you are without power and get real-time updates simply click here.
If you live in the North East and have a problem with your power call...
If you live in Yorkshire or northern Lincolnshire and have a problem with your power call...
How to contact us
If you need a new connection to our network or to move an existing connection, visit our dedicated Get Connected page.
If you have a general question about the range of services we provide, click here to access our dedicated Our Services page.
Sometimes we have to switch off customers' power to safely maintain and improve our network. To find out about the reasons we might do this, click here.
If you're a journalist and have a media enquiry please call the number below. You can view our latest news below...
We aim to deliver a quality service. If you feel we haven't met your expectations and wish to raise a complaint call...
If you need to make a payment, please use our self-serve online payment tool. If you need to speak to someone about a payment call the number below and follow the instructions provided...
Customers with hearing or speech impairment
We provide linked up services for people who due to a disability find communicating via telephone difficult.
Minicom enables customers to communicate via a keyboard attached to their phone.
Text Relay is a service which uses an intermediary to relay text conversations.
Contact us using British Sign Language through our InterpretersLive! service.
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Have you checked out our Help & Advice directory, it may just have the answers that you're looking for.