105 POWER CUT LINE MARKS SIX YEARS OF SUPPORTING CUSTOMERS
The free national 105 number to report a power cut or electricity emergency is marking six years of supporting customers and directing people to their local network operator.
Northern Powergrid, the company responsible for the network that powers everyday life for 8 million customers across 3.9 million homes and businesses in the North East, Yorkshire and northern Lincolnshire, receives around 70% of its calls to report a power cut or an electricity network emergency through the three-digit number.
The service, which was launched in September 2016, complements the network operator’s online power cut map and 24-hour social media services and remains a key part of the company’s future approach to supporting the people and communities it serves.
Northern Powergrid is committed to promoting 105 and its last winter campaign, which ran from November 2021 until the end of April 2022, ensured the number was promoted and seen more than six million times. The campaign also sought to increase awareness of the network operator’s online power cut map which is the quickest way to report a power cut and get updates about what Northern Powergrid’s teams are doing to restore supplies.
Louise Lowes, Northern Powergrid's Head of Customer Service, said: “Ensuring our customers have a range of ways to contact us is key and 105 is central to this. The number is easy to remember, free to use and it routes customers directly to us.
“We are committed to continually improving services for our customers and this year we have invested in our telephony system which 105 routes calls to. We’ve increased our call centre capacity, introduced enhanced voice services to provide mass messaging and are growing our customer service team.
“The combination of 105 and our power cut map, which has been upgraded along with our overall website capacity to cope with periods of peak demand, will help us be there for our customers when they need us most.”
The national freephone power cut number was launched after figures revealed that 72% of people didn’t know who to contact if they had a power cut, with a further 43% indicating that they would incorrectly call their electricity supplier, who they pay their bill to, when in fact they should contact their local electricity network operator. The 105 power cut number gives people a direct route to the local company that manages the network that powers their everyday life. The simplicity of the number – and commitment to promoting it by Northern Powergrid and fellow GB network operators – has helped it go from strength to strength.
More information about 105 and electricity network operators can be found at www.powercut105.com. The 105 website also provides direct links and details of how to contact network operators online and via social media to get information and updates about a power cut.