- Power successfully restored to 74,363 customers affected by Storm Ciara on Sunday into Monday
- 96% of customers affected on Sunday restored same day
- 99% of customers affected on Monday restored same day and final customer restored today
- Customers thanked for understanding and patience; teams thanked for professional response
- Northern Powergrid continues to monitor forecasts and remains ready for any further bad weather
Northern Powergrid, the company responsible for managing the electricity distribution network across the North East, Yorkshire and northern Lincolnshire, has successfully restored power to all 74,363 customers affected by Storm Ciara.
The network operator successfully restored 96% of customers affected by Storm Ciara on Sunday, the day the storm struck, and the remaining customers were restored last night. Some 99.9% of customers affected by Monday’s continuing strong winds were restored the same day, with the final remaining customer still affected successfully restored this afternoon.
Rod Gardner, Northern Powergrid’s head of network operations, said: “With Storm Ciara on Sunday and continued strong winds and heavy rain into Monday hitting our region, particularly Yorkshire and northern Lincolnshire, our teams have responded to and managed 539 incidents over the period. Through our well-rehearsed preparation and response plans, we’ve worked together, supported by our contractors, in incredibly challenging conditions to get all 74,363 of our customers affected by the weather safely back on supply.
“Our preparedness measures were put in place, including additional teams, specialist vehicles and materials, and were fundamental to our effective response. Work was completed as quickly as possible wherever we could – and where working, travel and access conditions were problematic, we remained ready to start repair work at the earliest opportunity.
“Throughout we have worked hard to keep our customers informed with updates through our power cut map, text messages, social media and 24/7 contact centre, which handled thousands of customer calls and questions. Our customer support vehicles have also been out and about in the worst affected communities.
“We thank our customers for their patience, understanding and appreciation of the scale of impact the weather has had on the region and our network. We also thank all our people, from the frontline to those based in our offices and local facilities, as they have worked tirelessly and spent significant time away from their families to do their job, supporting our customers and ultimately put the lights back on. We are proud of them, the work they do and fact that our customers are uppermost in their minds as they go about their work. They are ready should we be impacted by the forecasted weather ahead of us.”
Northern Powergrid is continuously monitoring the weather, including further strong winds, snow and ice forecast over the next 24 hours and the severe weather warnings associated with Storm Dennis for the weekend period. It has taken action to ensure that it has additional teams and resources ready, including its fleet of 4x4 vehicles and other specialist access equipment on standby, should the forecasted weather cause damage to its network and disruption for customers.
The network operator is encouraging customers to take a few minutes to add 105, the free power cut number, and bookmark its website on their mobile phones so they are ready to use its services if they need to. Northern Powergrid’s power cut map and reporting service enables customers to log a power cut or get updates online. Its 24/7 Twitter (@northpowergrid) and Facebook pages also provide updates and advice and customers service advisors are available 24/7 at its contact centre by calling 105.
Customers who may be more vulnerable and feel they may benefit from joining Northern Powergrid’s free Priority Services Register can sign up online via northernpowergrid.com/cares or call 0800 169 2996. Customers can also register their details to get free automatic updates by text if their area is affected by a power cut in the future.
The company is reminding anyone who spots any damaged cables or other equipment not to approach the area, but to report it immediately by calling 105.
Power cut advice and tips include:
- bookmark Northern Powergrid’s online power cut map and reporting service on your mobile devices – www.northernpowergrid.com/power-cuts
- have a charged mobile phone with important numbers, including 105, easily accessible.
- turn off electrical appliances at the socket (this is particularly important for heating or cooking appliances as your power could be restored at any time and potentially cause a safety hazard)
- keep one light switched on so you know when power is restored
- keep a battery or wind-up torch handy – they’re much safer than candles
- check on your elderly or sick neighbours and relatives
- ensure you have warm clothing and blankets handy and some food and drink in your home that does not require electricity to heat or prepare it
- only call 999 in an emergency.