Northern Powergrid



Contact Centre Advisor.JPGNorthern Powergrid, the company that keeps the power flowing for 8 million people, has launched a campaign reminding its customers who to contact if they have a power cut.

Whilst power cuts are uncommon for the vast majority, thanks to the electricity distributor's investment in the region's power network, they can still happen, especially during severe weather. The company is running a social media campaign across the North East, Yorkshire and northern Lincolnshire promoting the three digit 105 power cut number, as well as the company's easy to use online power cut map and reporting service ensuring no one is 'left in the dark' if the lights go out this winter.

The informative campaign, which has been running on Facebook since the middle of October, has already been seen some 430,000 times, with the electricity distributor this week extending the campaign across a series of websites to educate even more people about who to contact if the electricity goes off.

Siobhan Barton, Northern Powergrid's head of stakeholder relations, said: "Thanks to our £1 million a day investment in the power network it's extremely rare for most people to have a power cut which means our customers might not know who to contact. Our campaign acts as a reminder and reassures that no matter who you pay your electricity bills to all you have to do is call 105 or visit to report a power cut and we will get the lights back on for you.

"Our campaign also encourages anyone who may need extra support during a power cut to join our Priority Services Register. The service offers additional support to people with a disability, medical condition or very young families by keeping them updated during a power cut as a priority. It's really easy to sign up for yourself, or someone you know that would benefit from extra help, just visit"

Northern Powergrid's website also has helpful videos and tips about how to prepare for a power cut and what to do if the lights go out.

To sign-up to Northern Powergrid’s free Priority Services Register visit or call the Powergrid Care team on 0800 169 2996.