Northern Powergrid



heavy rainNorthern Powergrid, the company that powers everyday life for 8 million people, has launched its annual winter campaign to remind customers who to contact in a power cut and reassure them that its teams of key workers remain ready to support them 24/7, 365 days a year.

Whilst power cuts are very rare for the vast majority of customers, thanks to the electricity distributor's investment in the region's power network, they can still happen, especially during severe weather, which autumn and winter can bring.

The company is running a digital campaign across the North East, Yorkshire and northern Lincolnshire to remind people about it’s easy to use online power cut map and reporting service and the free 105 power cut number, so no one is 'left in the dark'  when it comes to knowing what to do if their lights go out.

The informative campaign, which also includes a short animation offering tips and advice on how to be winter ready, will run from now until next year. It also encourages anyone who may need extra support in a power cut, due to their medical or personal circumstances, to join Northern Powergrid’s free Priority Services Register. Customers can find out more about how to join by visiting

As part of the campaign, Northern Powergrid is also reaching out directly by email to millions of its customers to share the important advice and providing an opportunity for people across the region to have their say on how the electricity distributor will manage the network that powers their lives from 2023 and beyond. It is inviting customers to participate in a short, simple survey to get their views on some of the network operator’s ideas to create a greener energy network for the 3.9 million homes and businesses it powers.

Siobhan Barton, Northern Powergrid's head of stakeholder relations, said: "We invest around £1 million a day managing and maintaining our network so that power cuts are a rare occurrence for most people.  This means our customers may forget or not know who to contact.

“Our annual campaign acts as a reminder that no matter who you pay your electricity bills to, we’re the people to contact in a power cut.  As a provider of essential services, it also reassures customers that we’re here for them 24/7, 365 days year and that our power cut map and 105 power cut number will help ensure they get the information they need if there supply is ever affected.”

Siobhan continued: “We’re incredibly proud of our teams of key workers who, thanks to our robust COVID-19 Secure procedures, have worked to power homes, business and hospitals during the pandemic. We remain ready to support our customers across the communities and regions we serve, whatever Tier may be in place at any given time in the weeks and months ahead.”

Northern Powergrid is currently exploring the best ways it can support the communities it serves and powers in the future. Customers interested in sharing their views on everything from safety and network reliability to decarbonisation and customer service can visit the company’s dedicated microsite to contribute to the building of the electricity network operator's 2023-2028 business plan.