Northern Powergrid



Winter readyNorthern Powergrid, the company that powers everyday life for 8 million people, has launched its annual winter campaign to remind customers that it is here for them 24/7 and how to get support if their electricity supply is ever affected.

Whilst power cuts are rare for most customers, thanks to the electricity distributor's investment in the region's power network, they can still happen, especially during severe weather, which autumn and winter can bring.

The company is running a digital campaign across the North East, Yorkshire and northern Lincolnshire to remind people about its easy-to-use online power cut map and reporting service and the free 105 power cut number, so no one is left in the dark when it comes to knowing what to do if their lights go out.

The informative campaign, which also includes a short animation offering tips and advice on how to be winter-ready, will run until next March. It also encourages anyone who may need extra advice or support in a power cut, due to their medical or personal circumstances, to join Northern Powergrid’s free Priority Services Membership. Customers can find out more about how to become a member by visiting

mailer snip - winter campaign.JPGAs part of the campaign, Northern Powergrid is also reaching out directly by email to millions of its customers to share the important advice. Through the email, Northern Powergrid is also providing an opportunity for people to say if they support the network operator’s plans to invest £3.2 billion to support the region’s drive towards a net zero future, create 1,000 new job opportunities, improve services and take action to support an inclusive and greener energy future.

It is inviting customers to participate in a survey which summarises Northern Powergrid’s 2023-28 plans and asks if they agree with the network operator’s proposed approach to creating a smarter, greener electricity system that will support the UK’s ambitions to achieve net zero emissions and enable the region to decarbonise by connecting more low carbon technologies. Customers who would like to explore the plan in full detail and provide feedback can also do so by visiting

Siobhan Barton, Northern Powergrid's Head of Stakeholder Relations, said: "Our investment of around £1 million a day on managing and maintaining our network, mean that sometimes customers may forget or just don’t know who to contact if they have a power cut.

“Our annual campaign acts as a reminder that no matter who you pay your electricity bills to, we’re the people to contact in a power cut. Wintery weather brings an increased risk of damage to our network from storms, but we want to reassure our customers that we are ready to support them if they ever need us, 24/7, 365, whatever the weather. 

105 Winter campaign digital advert“We hope the campaign will encourage people to bookmark our power cut map on their smartphone and add 105 to their contact details so they can ensure they get the information they need if their supply is ever affected in the future.”

Siobhan continued: “We’re incredibly proud of our team who, working in line with latest Government guidance, continue to be here for our customers throughout this ongoing pandemic powering peoples lives, businesses and the communities we serve. We have an important role in the region, providing essential services, connecting communities, enabling economies and facilitating the growth of low carbon technologies such as electric vehicles, heat pumps and solar panels.  We hope customers who receive our campaign email will also take the opportunity to participate in our survey and have their say on whether they support our plans to create a greener energy future.”

As part of its planning for 2023 and beyond, Northern Powergrid launched its draft business plan during the summer.  It sets out the network operator’s investment proposals to support the region’s drive towards a net zero future, create 1,000 new job opportunities, improve services and network reliability and take action to support an inclusive and greener energy future.  It has been engaging with its customers and other key stakeholders to understand if they support its proposals in readiness for submitting its final business plan for 2023-28 to the energy regulator, Ofgem, on 1 December 2021. 

Update: *The survey remained open from 11 November until midday 16 November. Any customers who were not able to participate in the survey can still have their say by visiting