Northern Powergrid



  • img1Power successfully restored to 66,586 customers affected by Storm Ciara yesterday
  • Remaining 484 customers affected yesterday expected to be on supply today
  • Northern Powergrid thanks customers for patience and teams for professional response
  • Continued strong winds result in another busy day for Northern Powergrid teams
  • Northern Powergrid continues to monitor weather and remains ready to support customers

Northern Powergrid, the company responsible for managing the electricity distribution network across the North East, Yorkshire and northern Lincolnshire, worked into the night and continued today to restore power to the remaining 484 customers affected by Storm Ciara yesterday.

The severe gales and heavy rain seen yesterday caused power cuts for some 67,070 customers, predominantly in Yorkshire and northern Lincolnshire.

Teams worked into the night, wherever weather conditions permitted, to reduce the number of customers without power to the smallest possible number.  Teams were mobilised at first light, when it was safe to resume work, to tackle necessary repairs to more complex network damage caused by the weather. It is expected that the remaining customers affected by Storm Ciara yesterday will be back on supply later today.

Customers with a disability, medical condition or very young families, who may need greater assistance during a power cut and have signed up to the company’s Priority Services Register, continue to be kept updated as a priority and offered additional support where appropriate.  Also the company’s customers support vehicles continue to be used to support the worst affected communities.

Ongoing strong winds have caused further damage to parts of Northern Powergrid’s network resulting in localised power cuts and another busy day for teams working to restore supplies as soon as possible and support customers.

Northern Powergrid’s helicopter has flown this afternoon to carry out network inspections in the Calder Valley and teams are continuing to carry out checks to properties that may have been subjected to any flooding, potentially affecting electricity meters and the network operator’s equipment which delivers electricity into homes and businesses.

Latest Met Office reports indicate further weather warnings for strong winds and wintery showers over the next few days.  These are being closely tracked by Northern Powergrid and it remains ready to respond should there be any resulting impact on its network.

Rod Gardner, Northern Powergrid’s head of network operations, said: “We’ve remained focused on getting those customers affected by yesterday’s weather safely back on supply as soon as we can today. We have been keeping those customers updated by text and calling any who continue to be impacted by power cuts that require extensive repairs to our network, some of which are in locations which have been largely inaccessible due to the weather until today.

“We would like to thank our customers for their patience, understanding and some of the kind words they have expressed for people from across our business, who’ve worked tirelessly over the last two days to carry out work and to support our customers in extremely challenging conditions. We’re proud of the dedication and professionalism shown by our people as well as their continued commitment, being there for our customers is what counts and please be reassured that we are prepared to respond should further bad weather affect our network.”

Northern Powergrid is reminding customers that it’s power cut map and reporting service remain available to help customers who need to log a power cut or get updates. Its 24/7 Twitter (@northpowergrid) and Facebook pages also continue to provide updates and advice and its local 24/7 contact centre can be contacted by calling 105.

The network operator is continuing to advise anyone who spots any damaged cables or other equipment not to approach the area and report it immediately by calling 105.

Power cut advice and tips include:

  • bookmark Northern Powergrid’s online power cut reporting service on your mobile devices – 
  • have a charged mobile phone with important numbers, including 105 the new, free national power cut phone line, easily accessible.
  • turn off electrical appliances at the socket (this is particularly important for heating or cooking appliances as your power could be restored at any time and potentially cause a safety hazard)
  • keep one light switched on so you know when power is restored
  • keep a battery or wind-up torch handy – they’re much safer than candles
  • check on your elderly or sick neighbours and relatives
  • ensure you have warm clothing and blankets handy and some food and drink in your home that does not require electricity to heat or prepare it
  • only call 999 in the event of an emergency.     

Advice for what to do if have a power cut or are affected by flooding is available on