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NORTHERN POWERGRID STRENGTHENS REGIONAL LEADERSHIP TEAMS TO DELIVER FOR CUSTOMERS

Heather W and Gordon B - Regional Managers.pngNorthern Powergrid, the company responsible for the network that delivers electricity to 8 million customers across 3.9 million homes and businesses, has strengthened the regional teams that power customers' lives with the appointment of two new regional managers for Teesside and the Humber.

The appointments support the company’s strategy to think regionally across the North East, Yorkshire and northern Lincolnshire, whilst delivering locally to respond to the differing needs of the communities and customers it serves.

The network operator has welcomed Heather Woodhead as Regional Manager for its Humber Region and Gordon Burrows as Regional Manager for Teesside.

Heather, who took up leadership of the company’s Humber region this month,  joined from Yorkshire Water where she held a series of key operational roles and brings a wealth of environmental management expertise. Gordon joined from Scottish Power Energy Networks and brings a wealth of experience gained in the UK’s electricity transmission and distribution sector to the company's Teesside region.

Andy Bilclough, Northern Powergrid’s Director of Field Operations, said: “Heather and Gordon bring a diverse range of talents to our team of six regional leaders.  Being able to think regionally and deliver locally is key if we are to manage, maintain and invest in the network that powers communities which have different needs.

“Our frontline teams play a key role when it comes to delivering the network that powers the region today – particularly when our customers need us most like during the pandemic - but they will also have a key role in delivering our ambitions for tomorrow which support a green recovery and help enable net zero across the regions we serve.

“Teesside and the Humber are set to benefit from millions of pounds of green energy investment announced earlier this month by the Government and we stand ready to collaborate with all local partners involved. We are also currently developing our own business plan for 2023 and beyond and Heather, Gordon and their fellow regional peers will help lead the teams that will take our business plan from strategy to reality for our customers in the future.”

Heather commented: “Joining Northern Powergrid’s senior operational leadership team enables me to bring my experience and transferable skills from managing customer facing operational teams, to a different utility sector and use them to deliver high quality services for our customers across the Humber.

“We have a strong team with a breadth of local knowledge which together can be used to move the region forward as we power customers’ lives and work with local partners to create a greener energy network that can support future growth in low carbon technologies like electric vehicles and heat pumps.” 

Gordon said: “It’s an incredibly interesting time to be involved with our industry as we focus on delivering for our customers and preparing for future regulatory, sustainability and innovation challenges and opportunities.

“Teesside is to be at the heart of a multimillion pound investment that will help create a green industrial revolution.  Being part of the team that manages the network that has a key role in enabling this economic growth is an exciting prospect and I look forward to collaborating with colleagues and key local partners to deliver these important changes for Teesside.”   

Northern Powergrid is reminding local people that if they see its teams out and about in their communities, it is because they are carrying out important work. This includes managing and maintaining the electricity network that powers the region and completing crucial new connections to support customers and local economies. 

Its teams continue to use COVID-19 Secure working practices and robust operating protocols so Northern Powergrid can support customers 24/7, 365 days a year throughout the pandemic. As critical workers its day-to-day operations continue to play a vital part in powering the wider pandemic response, including key vaccine sites across the region, hospitals, homes, supermarkets and other essential service providers.

Northern Powergrid’s 24/7 contact centre remains ready to provide advice and support to customers who call 105 the simple, free number to contact the network operator or report any issues with the local electricity network affecting their power supply. Customers can also check Northern Powergrid’s online power cut map and reporting tool via their mobile, and can use its 24/7 social media feeds on Facebook and Twitter (@NorthPowergrid) to seek advice and updates.