Northern Powergrid



cables-resize.jpgNorthern Powergrid, the company that powers everyday life for 8 million people by delivering electricity to 3.9 million homes and businesses across the North East, Yorkshire and northern Lincolnshire, is tracking forecasts for further wintery weather over the weekend and next week following heavy snow and rain in its operating area this week.

The recent weather has resulted in some busier days for the network operator and its teams but thankfully has not caused any major impact on the region’s electricity network. Northern Powergrid’s network continues to perform well, delivering power to 99.9% of its customers, and its teams responded competently supporting customers and restoring supplies as soon as possible to those who were affected.

As part of Northern Powergrid’s ‘always prepared’ approach, the network operator is tracking Met Office forecasts for potential further snow, rain and low temperatures over the weekend and into next week so it can ensure its resources and teams remain ready to respond if necessary.

Rod Gardner, Northern Powergrid’s head of operational performance improvement and the company’s major incident manager, said: "We’ve once again seen some very challenging weather conditions over recent days but our robust preparations, which include checking and closely monitoring our network, meant we were well prepared.

“Whilst the weather did bring a busier period and challenging working conditions in many areas, we didn’t see any major disruption to our network and we continued to successfully provide power to the vast majority of our customers. 

“Our teams worked hard to support those customers who were affected keeping them updated on what we were doing to get their power safely restored as soon as possible.”

Rod continued: “With lockdown still in place and many key workers supporting the pandemic response and our communities we know that our role remains as critical as ever, powering their operations and peoples’ everyday lives during this period. We’re closely tracking the next band of weather so we can continue to be there for our customers and the communities we serve.”

Northern Powergrid is reminding local people that if they see its teams out and about in their communities, it is because they are carrying out important work. This includes managing and maintaining the electricity network that powers the region and completing crucial new connections to support customers and local economies. 

Its teams continue to use COVID-19 Secure working practices and robust operating protocols so Northern Powergrid can support customers 24/7, 365 days a year throughout the pandemic. As critical workers its day-to-day operations continue to play a vital part in powering the wider pandemic response, including key vaccine sites across the region.

Northern Powergrid’s 24/7 contact centre remains ready to provide advice and support to customers who call 105, the free, power cut number. Any customers who do have a power cut are encouraged to check Northern Powergrid’s online power cut map and reporting tool via their mobile, and can use its 24/7 social media feeds on Facebook and Twitter (@NorthPowergrid) which provide updates and advice. 

Customers who have a serious health condition, are medically dependent on electricity, of pensionable age, have very young children or have mental health or specific communication needs, and may need extra support in a power cut, should consider signing up to Northern Powergrid’s free Priority Services Membership. Customers can sign up friends or family – as well as themselves – at any time by visiting or calling 0800 169 2996.