Northern Powergrid

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Contact Centre Advisor.JPGNorthern Powergrid, the company responsible for the network that powers everyday life for 8 million customers, has reached out to the communities it serves reminding them of the three digit 105 number to call in a power cut whilst urging anyone who may need extra help in a power cut to join its Priority Services Register.

The winter campaign, launched by the company which delivers electricity to 3.9 million homes and businesses across the North East, Yorkshire and northern Lincolnshire, was seen nearly 5 million times by its customers. 

Siobhan Barton, head of stakeholder relations at Northern Powergrid, said: "Every day we invest around £1 million in the region's power network meaning power cuts are rare for most of our customers. This is great news, but it also means many people don’t know who to contact, and may incorrectly turn to the company they buy their electricity from instead of us.

"We wanted to ensure that our customers know they can quickly and easily report a power cut and get information by visiting or by calling 105.

"For most a power cut is just an inconvenience but for anyone with a medical condition, disability or a very young family it could have a greater impact, that's why we've also been raising awareness of our Priority Services Register and encouraging those who may need extra support to sign up.

"Recent figures show that nearly 70% of calls to our local contact centre to report a power cut or network emergency were made by people calling 105, which is great news and means our customers are able to quickly and easily access the information they need."

To join or to find out more about the electricity distributors Priority Services Register visit or call the Powergrid Care team on 0800 169 2996.