OUR TEAMS READY AS TEMPERATURES SET TO INCREASE
We are prepared, across our operating area, for the forecasted increase in temperature predicted to last from tomorrow, until Sunday.
Andy Bilclough, our Director of Field Operations, commented: “Our teams are ready to respond if the hot weather has any impact on our equipment. Whilst the temperatures are not forecast to be as high as the previous heatwave, they are expected to last for four days. As a result, our equipment will be exposed to high temperatures for a longer period of time, meaning it may potentially take longer for some equipment to cool.
“If we see any impact on the network which could potentially cause a power cut, such as conductors sagging or transformers overheating, our teams will take action
“Our contact centre will have extra colleagues available who can offer advice to those who need our help most and our partners are ready to provide on the ground support for our customers if required. We are reaching out directly to our most vulnerable customers, to hopefully give reassurance about the actions we are taking and how we can assist them if they need us.
“We have also taken action to ensure that our colleagues in the field stay hydrated and protected from the sun, whilst carrying out essential work to support our customers and communities during the hot weather.”
We’re encouraging customers, wherever possible, to use our online services to report a power cut and stay updated, as it is the quickest way to let us know their power is off, get the latest estimated restoration time and enables our contact centre advisors to speak to and support those who are most vulnerable.
It’s extremely important that if anyone spots damaged overhead power lines, or any other electrical equipment, that they do not approach the area and should report it immediately by calling 105.
Power cut tips and advice include:
- bookmarking Northern Powergrid's online power cut map and reporting service on their mobile devices –northernpowergrid.com/power-cuts
- having a charged mobile phone with important numbers, including 105, easily accessible
- turning off electrical appliances at the socket (this is particularly important for heating or cooking appliances as your power could be restored at any time and potentially cause a safety hazard)
- keeping one light switched on so you know when power is restored
- keeping a battery or wind-up torch handy – as they're much safer than candles
- checking on your elderly or sick neighbours and relatives and consider joining Northern Powergrid's free Priority Services Membership if you might be more vulnerable in a power cut –northernpowergrid.com/care
- ensuring you have some food and drink in your home that does not require electricity to heat or prepare it, and
- only call 999 in an emergency.