Northern Powergrid



WORK17Northern Powergrid, the company responsible for managing the electricity distribution network across the North East, Yorkshire and northern Lincolnshire, has teams working into the night to restore power to customers still affected by Storm Ciara.

Some 62,869 of the 67,910 customers affected by Storm Ciara today are now back on supply. Customers still affected have reduced to 5,041 and this is expected to decrease further in the early hours so that some 98 per cent of customers affected by the weather have their lights back on.

Rod Gardner, Northern Powergrid’s head of network operations, said: “Our teams are still out there working extremely hard, wherever the still challenging local conditions permit, to get as many of our customers as possible back on supply into the early hours. 

“Our priority is still to reduce the amount of customers without power overnight to the lowest we possibly can at the same time as ensuring we have refreshed teams ready from first light to progress outstanding repairs to our network.  This will include commencing with checks to properties that have been subject to any significant flooding, potentially affecting electricity meters and our equipment which delivers electricity into their home.  

“Weather conditions have meant that our helicopter has been unable to fly today but it remains ready to fly tomorrow, conditions permitting, to carry out inspections of our network in addition to those already completed on foot today.   

“We thank our customers for their understanding and patience and would like to reassure them that we remain focused on getting them back on supply as soon as we can.  We also thank everyone across our business, including service providers, who continue to work tirelessly throughout in very difficult circumstances to support our customers.”

Northern Powergrid’s power cut map and reporting service is continuing to help customers who need to log a power cut or get updates about when their supplies will be restored. 

Northern Powergrid’s 24/7 Twitter (@northpowergrid) and Facebook pages are providing regular updates and advice to customers and local communities and its local contact centre, which is also 24/7,  can be contacted by calling 105.

Customers with a disability, medical condition or very young families, who may need greater assistance during a power cut and have signed up to the company’s Priority Services Register, continue to be kept updated as a priority and offered additional support where appropriate.

The network operator is continuing to advise anyone who spots any damaged cables or other equipment not to approach the area and report it immediately by calling 105.

Power cut advice and tips include:

  • bookmark Northern Powergrid’s online power cut reporting service on your mobile devices – 
  • have a charged mobile phone with important numbers, including 105 the new, free national power cut phone line, easily accessible.
  • turn off electrical appliances at the socket (this is particularly important for heating or cooking appliances as your power could be restored at any time and potentially cause a safety hazard)
  • keep one light switched on so you know when power is restored
  • keep a battery or wind-up torch handy – they’re much safer than candles
  • check on your elderly or sick neighbours and relatives
  • ensure you have warm clothing and blankets handy and some food and drink in your home that does not require electricity to heat or prepare it
  • only call 999 in the event of an emergency.     

Advice for what to do if have a power cut or are affected by flooding is available on