We continue to respond to the impact caused by Storm Arwen, where the power to 240,000 customers was interrupted. When we show a restoration time, please be aware it is an estimate based on many contributing factors and local knowledge. The time may change depending on how we are able to restore your power. Be assured, the priority of #teampowergrid is to restore your power safely and as quickly as possible. Our Contact Centre Advisors are available to support you 24/7 but please be aware they have access to the same information that is on our website. You can also keep up to date through our social media channels, either on Facebook or Twitter @NorthPowergrid.
We will update the estimated time of restoration on our web site as soon as we have the information available. You can receive proactive updates from us by text message if you report your power cut online through the website. It’s simple to do and allows us to keep in touch with you should the estimated time to restore power changes.