We are responsible for keeping the lights on in the North East of England, Yorkshire and northern Lincolnshire. Our team work hard to ensure you always have power, but sometimes things do go wrong. When they do, you can use our power cuts checker to stay up to date on when we expect to have your power back on.
Prefer to speak to someone? You can also call us on one of our 24-hour emergency lines:
* Calls to 0800 numbers are free when calling from a landline but charges may vary if you use a mobile. Calls to 0330 numbers will cost no more than 01 or 02 numbers from landlines or mobiles. If you get 'inclusive minutes' with your package, calls to 0330 numbers will be included.
How we deal with power cuts