At Northern Powergrid we strive to provide you with an accurate time for your power to be restored. When we show a time, please be aware that it is an estimate based on many contributing factors and local knowledge. The time may change depending on how we are able to restore your power. Be assured that the priority of #teampowergrid is to restore your power safely and as quickly as possible.
We will update the estimated time of restoration on our web site as soon as we have the information available to us. You can receive proactive updates from us by text message if you report your power cut online through the website. It’s simple to do and allows us to keep in touch with you should the estimated time to restore power changes.
Our Contact Centre Advisors are available to support you 24/7 if you need them but please be aware they have access to the same information that is on our website. You can also keep up to date through our social media channels, either on Facebook or Twitter @NorthPowergrid.