My power is off!
Report your power cut
We're sorry if you don't have any power to your property. What next?
If you've already reported your power cut and want an update, or you just want to know when your power will be back on, use our power cut checker.
How we deal with power cuts
Why have I got a power cut and who should I contact
How to reset your trip switches
Keeping you updated during a power cut
Checking your power in your home
Intermittent Power Faults
Priority service customers
Our Priority Service Register is a database for customers who may feel that they are particularly vulnerable and would benefit from receiving additional support during a power cut.
What to do in a power cut
Use our power cut checklist to find out where the problem lies and how we can help.