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Check out our be prepared page for advice on what to do before, during and after a power cut.

Have you joined our free Priority Services Membership? Find out more and join today

Check out our be prepared page for advice on what to do before, during and after a power cut.

Have you joined our free Priority Services Membership? Find out more and join today

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Emergency 24 hour number

National helpline

Power Cut

It is now simpler than ever to report a power cut. If you want to report a power cut call...

105

  • Call

    Emergency 24 hour number

    National helpline

    Power Cut

    It is now simpler than ever to report a power cut. If you want to report a power cut call...

    105

  • User

    WHICH SERVICE WOULD YOU LIKE TO LOG IN TO?

    At Northern Powergrid we provide a range of services, if you’d like to know more about each service please visit our services directory or our help and advice directory.

    Login Menu
    • Connections
    • Cut Outs
    • Disconnections
    • Earth Requests
    • Enquiries
    • Equipment Problems
    • SafeDig
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  • Search
    Power cut map

    Live!

    Power cut map

    Want real-time updates about a power cut? Use our power cut map.

    View live power cut map

I have no power...

What should I do next?

There are a number of reasons why you may have no power such as an unexpected (unplanned) fault on the network or scheduled maintenance. To find out more please use our live power cut map to find out what is happening in your post code area.

Please note we will update the estimated time of restoration on our website when new information becomes available to us. You can also receive updates by text message by registering your number on our on-line power cut logger providing you with the latest information available from our engineers.

What will the map tell me?

Power CutShows where there is an unplanned power cut on our electricity network. Our specialist engineers work 24/7 to restore electricity ASAP, visit the map for further information including when we aim to restore power.

Power CutShows where we are carrying out planned power cuts and have had to turn our customers’ power off. Our specialist engineers work hard to restore electricity ASAP, visit the map for further information including when we aim to restore power.

Power CutShows where we’ve restored power to our customers. If you are still without power please check our guide to resetting your trip switch.

Power CutShows where there has been more than one power cut in the local area. You can click on the icon for further information.

Additional Services
Additional Services

Could you or someone you know do with a little extra support?

If you or someone you know could do with a little extra support during a power cut please let us know. By joining our Priority Service Membership you can access a range of additional services which can provide a little extra help and support.

Find out more
Power cut advice
Power cut advice

What to do in a power cut?

Take a look at our useful hints and tips so that you can be more prepared if you have a power cut.

Find out more
Planned power cuts
Planned power cuts

A Planned Power Cut

A planned power cut, unlike an unexpected (unplanned) power cut is one we can notify you about in advance, to help you plan your time with advice. Planned power cuts happen for safety reasons so that we can work safely on the network to carry out necessary work such as upgrades and maintenance, ensuring we always keep your power on.

Find out more
BSL translations available here
BSL translations available here

Power cut advice videos

Below are links to some information videos in British Sign Language. If you'd like to talk with us using British Sign Language please use our InterpretersLive! service.

What to do when there is a power cut

How to be prepared for a power cut

InterpretersLive! service

Our commitment to you
Our commitment to you

Customer service commitment

We are here for our customers 24/7. View our customer service commitments set out in our Code of Practice.

Code of Practice

Report your power cut
Report your power cut

I can't find my power cut?

Support Team Powergrid by being the first to report a power cut in your post code area.

Report your power cut

NATIONAL HELPLINE

105

MON - SUN:

24 Hours

Have you checked out our Help & Advice directory, it may just have the answers that you're looking for.

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