It is now simpler than ever to report a power cut. If you want to report a power cut call...
I have no power...
What should I do next?
There are a number of reasons why you may have no power such as an unexpected (unplanned) fault on the network or scheduled maintenance. To find out more please use our live power cut map to find out what is happening in your post code area.
Please note we will update the estimated time of restoration on our website when new information becomes available to us. You can also receive updates by text message by registering your number on our on-line power cut logger providing you with the latest information available from our engineers.
What will the map tell me?
Shows where we are carrying out planned power cuts and have had to turn our customers’ power off. Our specialist engineers work hard to restore electricity ASAP, visit the map for further information including when we aim to restore power.
Shows where we’ve restored power to our customers. If you are still without power please check our guide to resetting your trip switch.
Shows where there has been more than one power cut in the local area. You can click on the icon for further information.
Could you or someone you know do with a little extra support?
If you or someone you know could do with a little extra support during a power cut please let us know. By joining our Priority Service Register members can access a range of additional services which can provide a little extra help and support.Find out more
Planned power cuts
A Planned Power Cut
A planned power cut, unlike an unexpected (unplanned) power cut is one we can notify you about in advance, to help you plan your time with advice. Planned power cuts happen for safety reasons so that we can work safely on the network to carry out necessary work such as upgrades and maintenance, ensuring we always keep your power on.Find out more
BSL translations available here
Power cut advice videos
Below are links to some information videos in British Sign Language. If you'd like to talk with us using British Sign Language please use our InterpretersLive! service.
Our commitment to you
Customer service commitment
We are here for our customers 24/7. View our customer service commitments set out in our Code of Practice.