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Check out our be prepared page for advice on what to do before, during and after a power cut.

Have you joined our free Priority Services Membership? Find out more and join today

Check out our be prepared page for advice on what to do before, during and after a power cut.

Have you joined our free Priority Services Membership? Find out more and join today

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Emergency 24 hour number

National helpline

Power Cut

It is now simpler than ever to report a power cut. If you want to report a power cut call...

105

  • Call

    Emergency 24 hour number

    National helpline

    Power Cut

    It is now simpler than ever to report a power cut. If you want to report a power cut call...

    105

  • User

    WHICH SERVICE WOULD YOU LIKE TO LOG IN TO?

    At Northern Powergrid we provide a range of services, if you’d like to know more about each service please visit our services directory or our help and advice directory.

    Login Menu
    • Connections
    • Cut Outs
    • Disconnections
    • Earth Requests
    • Enquiries
    • Equipment Problems
    • SafeDig
    • Safety Advice
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  • Search

PARTNERING COMMUNITIES

When a power cut happens it can intensify existing vulnerabilities for the individuals and communities you work with. As trusted organisations within your communities we want to work closely with you to reach out and offer them the support they need.  With input from over 85 local partners we have produced a number of materials for our partners to use, offering advice on keeping warm, staying safe and keeping bills down.  We have also redesigned the materials to encourage vulnerable customers to sign up to our Priority Services Membership, ensuring they get the support they need, when they need it.

Thank you for working with us and do let us know if you have any feedback on the materials, if you need any further information or if you just want to let us know how you’re using the materials to support your communities.  Email: communications@northernpowergrid.com

 All our partner materials are available to download and print copies can be ordered by completing the order form. 

 


‘A GUIDE TO WHAT TO DO IN A POWER CUT’

14-page A5 booklet (PSR information and handy tips on keeping safe, warm and in control)

PSM POSTERS

A3 poster for use with customers and A3 poster for use with colleagues

PSM PARTNER LEAFLET

2-page A4 leaflet about partnering with Northern Powergrid

PSM CUSTOMER STANDALONE APPLICATION FORM

2-page A5 gummed sealed freepost reply-paid PSR application form

PSM CUSTOMER LEAFLET WITH APPLICATION FORM

6-page A5 leaflet with gummed sealed freepost reply-paid PSR application form

NORTHERN POWERGRID ORDER FORM

Order form

FUEL POVERTY: FAIRNESS: FUTURE CONFERENCE 2020

All presentations and agenda for the day can be found below in our document library. 

SOCIAL MAPPING WORKBOOK

TBC

PAGES THAT MIGHT INTEREST YOU...

Powergrid Care
A force for good

DOCUMENTS THAT MIGHT HELP YOU...

Priority Service Welcome Pack
Size: 4.14 MB
Fuel Poverty Fairness Future 2020 Agenda
Size: 310.24 KB
Fuel Poverty Conference 2020 - NPG work to support vulnerable customers
Size: 1.74 MB
Fuel Poverty Conference 2020 - NEA Fuel Poverty in the NE and YH
Size: 1.78 MB
Fuel Poverty Conference 2020 - Energy Saving Trust
Size: 2.79 MB
Fuel Poverty Conference 2020 - Newcastle CAB
Size: 1.87 MB
Fuel Poverty Conference 2020 - Green Doctors
Size: 874.82 KB
Fuel Poverty Conference 2020 - Northern Powergrid Customer Service Operations
Size: 771.60 KB
Fuel Poverty Conference 2020 - Northern Powergrid Social Legacy & Community Partners Fund
Size: 854.06 KB
Fuel Poverty Conference 2020 - Distribution Future Energy Scenarios
Size: 3.30 MB
Fuel Poverty Conference 2020 - DSO and Social Inclusivity
Size: 1.10 MB
Fuel Poverty Conference 2020 - Solar & battery project
Size: 835.52 KB
Fuel Poverty Conference 2020 - Gentoo carbon neutral tower block
Size: 3.12 MB

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Have you checked out our Help & Advice directory, it may just have the answers that you're looking for.

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