Skip to main content
  • About Us
  • Future Energy
    • Community Energy
    • Distribution System Operation
    • Electric Vehicles
    • Flexible Power
    • Green Recovery
    • Innovation
    • Network Data
    • Smart Metering
    • Investments in your area
    • Losses
    • New Power Generation
  • Support
    • Power Cuts
    • Priority Services Membership
    • A Force For Good
    • British Sign Language Interpreter
    • Education
    • Safety
    • Saving Energy
    • Help & Information Directory
    • Services Directory
    • Document Library
    • Contact Us
    • Customer Service Commitments
  • Engagement
    • Our Plan 2023-28
    • Events
    • Stakeholder Engagement
    • Customer Engagement Group
    • Blogs
    • Your Powergrid
  • News
  • Careers

Login

WHICH SERVICE WOULD YOU LIKE TO LOG IN TO?

At Northern Powergrid we provide a range of services, if you’d like to know more about each service please visit our services directory or our help and advice directory.

Login Menu
  • Connections
  • Cut Outs
  • Disconnections
  • Earth Requests
  • Enquiries
  • Equipment Problems
  • SafeDig
  • Safety Advice
  • Service Alterations
  • Shrouding
Northern Powergrid Homepage
  • My power is off
  • Get Connected
  • Our services
  • Contact us
  • More
    • About us
    • Power Cuts
    • Priority Services Membership
    • British Sign Language Interpreter
    • Careers
    • Contact Us
    • Community Energy
    • Customer Engagement Group
    • Distribution System Operation
    • Document Library
    • Education
    • Electric Vehicles
    • Events
    • Our Plan 2023-28
    • Force for good
    • Flexible Power
    • Help & Information Directory
    • Innovation
    • Investments in your area
    • Incentive Connections Engagement
    • Losses
    • News
    • Network Data
    • New Power Generation
    • Safety
    • Saving Energy
    • Services Directory
    • Smart Metering
    • Stakeholder Engagement
Secondary Menu
  • Power cuts
  • Get Connected
  • Our services
  • Contact us

Emergency 24 hour number

National helpline

Power Cut

It is now simpler than ever to report a power cut. If you want to report a power cut call...

105

  • Call

    Emergency 24 hour number

    National helpline

    Power Cut

    It is now simpler than ever to report a power cut. If you want to report a power cut call...

    105

  • User

    WHICH SERVICE WOULD YOU LIKE TO LOG IN TO?

    At Northern Powergrid we provide a range of services, if you’d like to know more about each service please visit our services directory or our help and advice directory.

    Login Menu
    • Connections
    • Cut Outs
    • Disconnections
    • Earth Requests
    • Enquiries
    • Equipment Problems
    • SafeDig
    • Safety Advice
    • Service Alterations
    • Shrouding
  • Search
service

Our Services

Want to know more about what we do or how we can help you further?

Please select the service you require from the list below.

 

Who is my electricity supplier?
Who is my electricity supplier?

Need to know who supplies the electricity to your home or property? If you live in the North East, Yorkshire or northern Lincolnshire, you can use our quick and easy tool to find out.

You should only use this service if you are, or if you are to be, the owner or occupier of the property concerned and you are supplied with, or require to be supplied with, electricity at that property i.e you are the bill payer

WHO IS MY ELECTRICITY SUPPLIER
x
Problems with our electrical equipment at your property
Problems with our electrical equipment at your property

our safety is very important to us.

If you think the equipment is dangerous, please call our emergency line on 0800 66 88 77 if the property is located in the North East, or 0800 375 675 if in Yorkshire or north Lincs.

Use our quick and easy application if you need help/advice about our electrical equipment. Photographs are great for helping us see the problem ourselves.

MORE INFO
REPLACE MAIN SERVICE BACKBOARD
SURFACE WIRING SURVEY
EXTERNAL WALL INSULATION
REMOVE NEIGHBOUR'S CABLE FROM PROPERTY
SAFE WORKING NEAR OUR ELECTRICAL EQUIPMENT
PROVING DEAD CABLES
INFORMATION LEAFLET
x
Temporary protection from overhead lines (shrouding)
Temporary protection from overhead lines (shrouding)

If you are planning work near power lines, we will place a temporary protective covering called shrouding over them to make sure you are able to work safely. Our service for single properties is free of charge (depending on the total length of shrouding needed). We also offer a fast-track service for which we charge to complete the work within 2 working days.

SINGLE PROPERTY
SINGLE PROPERTY (FAST-TRACK)
MORE THAN 1 PROPERTY
x
Report vandalism of our equipment
Report vandalism of our equipment

Spotted vandalism to our equipment, such as graffiti on our substations? Use our quick and easy application to let us know. Photographs are great for helping us see the problem and can be uploaded easily.

REPORT VANDALISM
x
Earth Requests
Earth Requests

If your home or business does not already have an earth from our network, you can apply for us to provide one for you, though we may need to check that an earth is available in your location.

You can use our online service to request an earth for a single domestic or small commercial property and it’s free of charge.

When the earth has been provided, your electrician will need to ensure the property earthing meets the relevant BS 7671 requirements before using it.

If you need an earth for more than one domestic or small commercial property or for a large commercial/industrial property, charges may apply. Please call us on 0800 0113332 if you’re not sure.

APPLY NOW
INFORMATION LEAFLET
x
How to Disconnect Electric Supplies
How to Disconnect Electric Supplies

Do you need to arrange to disconnect electric supplies at your home or business? There will be instances when your property no longer requires an electricity supply, such as if plans are being put in place to demolish the site, if major refurbishment is scheduled or when you’re having services removed.

WHO IS MY ELECTRICITY SUPPLIER
APPLY ONLINE
x
SafeDig
SafeDig

Welcome to Northern Powergrid’s Safedig application servicing the North
East of England and Yorkshire licenced areas. Safedig is a free to use application available to all of our customers. If you haven’t done so already, you will need to register your details by following the ‘GO TO SAFEDIG’ link to register a new account or login.

Please let us know if you experience any problems or spot any issues on 0191 2294271 or email us at: safedig2@northernpowergrid.com

GO TO SAFEDIG
x
Priority service register
Priority service register

Our priority services register is for customers who feel that they are particularly vulnerable and would benefit from receiving additional support during a power cut.

APPLY NOW
MORE INFO
FAQS
x
Moving our equipment (Network Diversion)
Moving our equipment (Network Diversion)

If you represent a local authority or highways agency department, a private developer, or landowner and their agents, and you would like us to move, remove or disconnect one of our existing services, distribution network cables, overhead lines or substation buildings, we can help.

MORE INFO
APPLY NOW
x
Problems with the electricity service cut-out
Problems with the electricity service cut-out

Your safety is very important to us.

If you think the equipment is dangerous, please call our emergency line on 0800 66 88 77 if the property is located in the North East, or 0800 375 675 if in Yorkshire or north Lincs.

Use our quick and easy application to book an appointment for a site visit relating to your existing cut-out. Photographs are great for helping us see the problem for ourselves.

If you want to move your electricity supply, you can use our handy service alterations tool.

CUT-OUT CHANGE
MORE INFO
SERVICE ALTERATION
x
Making a payment
Making a payment

If you have received an invoice or quotation from us, we want to make the payment process as easy as possible. For more ways to pay, please go to our 'more info' section.

PAY ONLINE
MORE INFO
x
Report a problem
Report a problem

Use our quick and easy application to let us know about any problems you come across. Photographs are great for helping us see the problem for ourselves. You can report trees getting too close to our power lines, vandalism to our substations, or anything else you think we need to know about.

REPORT A PROBLEM
x
I need some advice/safety advice
I need some advice/safety advice

Your safety is very important to us.

If you think the equipment is dangerous, keep clear and if possible secure the area to keep others away and call our emergency line. If the property is located in the North East call 0800 66 88 77, if in Yorkshire or north Lincs call 0800 375 675.

Please use our quick and easy application if you need our help or advice on any safety issues. Provide us with details of how we can help and support you to work safely near our electricity network and equipment.

MORE INFO
SAFE WORKING NEAR UNDERGROUND CABLES
PROVING DEAD CABLES
HIGH-LOAD ENQUIRY
HIGH-LOAD ESCORT
REQUEST TO TEMPORARILY SWITCH OFF POWER
WORKING IN PROXIMITY TO OUR OVERHEAD ASSETS
WORKING NEAR OUR ELECTRICAL EQUIPMENT
ACCESS TO A SUBSTATION
x
Moving my electricity supply (Service Alteration)
Moving my electricity supply (Service Alteration)

Making changes to the layout of your property? Need to move your electricity supply? Moving your electricity service is referred to as a Service Alteration. This is usually required when the layout of a property changes.

GUIDE PRICES
APPLY NOW FOR A DOMESTIC SERVICE MOVING
APPLY NOW FOR A COMMERCIAL SERVICE MOVING
MORE INFO
x
Power cuts
Power cuts

We’re responsible for keeping the power on in homes and businesses across the North East, Yorkshire and northern Lincolnshire. Use our power cut checker to find out when your power will be restored.

POWER CUTS
MORE INFO
WHAT TO DO IN A POWER CUT
x
Tree trimming around power lines
Tree trimming around power lines

Trees and plants can affect electricity supplies or be a safety hazard if they come into contact with overhead lines. If you see any you think need trimming, please let us know. Photographs can help us understand the problem better.

REPORT IT
x

Services Information...


Services Information...

Long Term Development Statement

Our Long Term Development Statement (LTDS) is a summary of information on our network published every year for you to see. It aims to help you assess the opportunities available for making new or additional use of our system in your development projects.

Find Out More >

School Safety

We offer a free school safety presentation aimed at year 7 pupils and we can also give talks for key stage 1 and 2 on request. Our interactive presentation highlights the potential dangers around overhead lines, pylons and substations.

Find Out More >

Use of System Charges

Use of system or distribution charges cover the cost of operating and maintaining a safe and reliable distribution network. The following information is aimed at helping you to understand what these are how they form part of your energy bill.

Find Out More >

Investments in your area

We are continually investing to improve our network - take a look at our investment map to see what we are doing in your area.

Find Out More >

Working on or near our assets

There are times when people need our help to work near or around our assets when undertaking their own projects. This ranges from individuals working on their houses to companies making big investments in new infrastructure.

Find Out More >

GENERAL ENQUIRIES

0800 011 3332

MON-SUN

24 Hours

Have you checked out our Help & Advice directory, it may just have the answers that you're looking for.

Make an enquiry
Footer
  • Our business Plan
  • Video-Library
  • Event & Surgeries
  • Meet The Executive
  • Sitemap
  • Accessibility
  • Cookies
  • Legal
  • Slavery Act
  • Terms and Condition
  • Privacy Policy
Connect With Us 24 Hours a Day
  • Northern Powergrid - Twitter 
  • Northern Powergrid - Facebook 
  • Northern Powergrid - Youtube 
  • Northern Powergrid - Instagram 

Copyright © Northern Powergrid Holdings Company 2022

Cookie settings