Our Services

Need to know who supplies the electricity to your home or property? If you live in the North East, Yorkshire or northern Lincolnshire, you can use our quick and easy tool to find out.

You should only use this service if you are, or if you are to be, the owner or occupier of the property concerned and you are supplied with, or require to be supplied with, electricity at that property i.e you are the bill payer

We’re responsible for the electricity distribution network that powers everyday life for 8 million customers across 3.9 million homes and businesses in the North East, Yorkshire and northern Lincolnshire. Our power cut map is the quickest way to find out when your power will be restored.

Our Priority Services Membership is for customers who feel that they may be more vulnerable in a power cut and would benefit from receiving additional advice and support.

If you have received an invoice or quotation from us, we want to make the payment process as easy as possible. For more ways to pay, please go to our 'more info' section.

Welcome to Northern Powergrid’s Safedig application which covers our license operations across the North East, Yorkshire and northern Lincolnshire. Safedig is a free to use application for all our customers. If you haven’t done so already, you will need to register your details by following the ‘GO TO SAFEDIG’ link to register a new account or login.

Please let us know if you have any problems or spot any issues on 0191 229 4271 or email us at: safedig2@northernpowergrid.com

Your safety is very important to us.

If you spot equipment which appears dangerous, please take action immediately.  Move well away and if possible secure the area to keep others away and call 105 - the free number to report a power cut or electricity emergency.  

Please use our quick and easy application if you need our help or advice on any safety issues. Provide us with details of how we can help and support you to work safely near our electricity network and equipment.

Let us know if you come across a problem like trees getting too close to our power lines, vandalism to our substations, or anything else you think we need to know about.

Spotted vandalism to our equipment, such as graffiti on our substations? Let us know. You can upload a photograph to help us see what's happened.

Your safety is very important to us.

If you spot any equipment which looks dangerous, please call 105 - the free number to report a power cut or electricity emergency.

Your safety is very important to us.

If you spot equipment which appears dangerous, please call 105 - the free number to report a power cut or electricity emergency.

If your home or business does not already have an earth from our network, you can apply for us to provide one for you, though we may need to check that an earth is available in your location.

You can use our online service to request an earth for a single domestic or small commercial property and it’s free of charge.

When the earth has been provided, your electrician will need to ensure the property earthing meets the relevant BS 7671 requirements before using it.

If you need an earth for more than one domestic or small commercial property or for a large commercial/industrial property, charges may apply. Please call us on 0800 0113332 if you’re not sure.

Trees and plants can affect electricity supplies or be a safety hazard if they come into contact with overhead lines. If you see any you think need trimming, please let us know. You can upload a photograph to help us see what's happened.

Making changes to the layout of your property? Need to move your electricity supply? Moving your electricity service is referred to as a Service Alteration. This is usually required when the layout of a property changes.

If you are planning work near power lines, we will place a temporary protective covering called shrouding over them to make sure you are able to work safely. Our service for single properties is free of charge (depending on the total length of shrouding needed). We also offer a fast-track service for which we charge to complete the work within 2 working days.

Do you need to arrange to disconnect electric supplies at your home or business? There will be instances when your property no longer requires an electricity supply, such as if plans are being put in place to demolish the site, if major refurbishment is scheduled or when you’re having services removed.

If you represent a local authority or highways agency department, a private developer, or landowner and their agents, and you would like us to move, remove or disconnect one of our existing services, distribution network cables, overhead lines or substation buildings, we can help.